"MindManager could not connect to Microsoft Outlook"

  • 1
  • Problem
  • Updated 2 weeks ago
There is a problem with creating and linking tasks from MindManager to Outlook, although creating and linking tasks from Outlook to MindManager works. 

1. Open Outlook

2. Open MindManager

3. Create a test map

4. Create a task in test map with Priority, Progress, Start and Outlook - MMDue Dates created via setting Duration with assigned Resources.

5. Select task and apply Task->Outlook->Send Items To Outlook

Get attached error: 


However, task has been created within Outlook with Priority set to High and Start & Due dates and % Complete dates correctly set.

6. Add notes to MM task, applied Task->Outlook->Sync Selected Outlook Items, but greyed out, instead applied Task->Outlook->Sync All Outlook Items In Map

Generates: "No Outlook items were found in the current map." msg, behind which is an Outlook Query Progress bar: Preparing to synchronize topics - with zero progress. Both Windows disappear when Ok pressed on the former.

Notes are not added, and so it appears that there is no link between the MM task and its corresponding Outlook task.

7. Created an Outlook task with just a Outlook - MM Subject

8. Selected task and applied Home -> Send to MindManager  

Works - Task sent and attached to last active topic in test map

9. Select Outlook task in test map, Task->Outlook->Sync Selected Outlook Items not greyed out, i.e. available

10. Add notes to Outlook task in test map, applied Task->Outlook->Sync Selected Outlook Items

Notes field in Outlook task in Outlook successfully filled.

11. In Outlook set  % Complete to 50% for Outlook task, in MindManager applied Task->Outlook->Sync All Outlook Items In Map

Successfully applied.

In Map Index -> Elements: Business Topics (1) shows linked Outlook task

This is urgent as it's holding up several projects.
Photo of Jim AK

Jim AK

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  • Annoyed

Posted 2 weeks ago

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Photo of Jim AK

Jim AK

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Guys

This looks suspiciously like the IMAP issue I had to spend a lot of time figuring out 3 years ago. I hope it's not as I need the Outlook integration to be working properly.

https://community.mindjet.com/mindjet/topics/mindmanager-15-64-bit-and-outlook-2010-64-bit-integrati...
Photo of Jim AK

Jim AK

  • 72 Posts
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Guys

This seems to be an IMAP problem with the default folders that Microsoft creates with new Outlook profiles for Calendar & Tasks items under (This computer).

Creating and using a different data file as a default seems to get round the problem, but I don't know if that will cause unexpected consequences and can't properly research on support.microsoft.com as it's been down for the last 5 hours.

Can you guys get in touch with Microsoft and figure this out.

Ta.