"MindManager could not connect to Microsoft Outlook"

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  • Problem
  • Updated 1 month ago
There is a problem with creating and linking tasks from MindManager to Outlook, although creating and linking tasks from Outlook to MindManager works. 

1. Open Outlook

2. Open MindManager

3. Create a test map

4. Create a task in test map with Priority, Progress, Start and Outlook - MMDue Dates created via setting Duration with assigned Resources.

5. Select task and apply Task->Outlook->Send Items To Outlook

Get attached error: 


However, task has been created within Outlook with Priority set to High and Start & Due dates and % Complete dates correctly set.

6. Add notes to MM task, applied Task->Outlook->Sync Selected Outlook Items, but greyed out, instead applied Task->Outlook->Sync All Outlook Items In Map

Generates: "No Outlook items were found in the current map." msg, behind which is an Outlook Query Progress bar: Preparing to synchronize topics - with zero progress. Both Windows disappear when Ok pressed on the former.

Notes are not added, and so it appears that there is no link between the MM task and its corresponding Outlook task.

7. Created an Outlook task with just a Outlook - MM Subject

8. Selected task and applied Home -> Send to MindManager  

Works - Task sent and attached to last active topic in test map

9. Select Outlook task in test map, Task->Outlook->Sync Selected Outlook Items not greyed out, i.e. available

10. Add notes to Outlook task in test map, applied Task->Outlook->Sync Selected Outlook Items

Notes field in Outlook task in Outlook successfully filled.

11. In Outlook set  % Complete to 50% for Outlook task, in MindManager applied Task->Outlook->Sync All Outlook Items In Map

Successfully applied.

In Map Index -> Elements: Business Topics (1) shows linked Outlook task

This is urgent as it's holding up several projects.
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Jim AK

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  • Annoyed

Posted 6 months ago

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Jim AK

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Guys

This looks suspiciously like the IMAP issue I had to spend a lot of time figuring out 3 years ago. I hope it's not as I need the Outlook integration to be working properly.

https://community.mindjet.com/mindjet/topics/mindmanager-15-64-bit-and-outlook-2010-64-bit-integrati...
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Jim AK

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Guys

This seems to be an IMAP problem with the default folders that Microsoft creates with new Outlook profiles for Calendar & Tasks items under (This computer).

Creating and using a different data file as a default seems to get round the problem, but I don't know if that will cause unexpected consequences and can't properly research on support.microsoft.com as it's been down for the last 5 hours.

Can you guys get in touch with Microsoft and figure this out.

Ta.
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Jim AK

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The easiest way to fix this would be if you allowed users to select the desired Microsoft data file per Mindmap instead of restricting them to the default.
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Jim AK

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Things are changing at Mindjet. Just had a great session with a very senior person within Technical Services and now understand things much better.

The IMAP problem is known Microsoft issue. MindManager relies on an identifier for every Microsoft element (Appointment, Task, etc) and so long as that element remains in the original store which MindJet exported or imported it from, then all is good and synchronisation works well between the two.

However, as soon as a Microsoft element is moved from the original store whether it is to a new folder or a different data file, then Microsoft seems to destroy the original identifier and replaces it with a new one which MindManager knows nothing about and breaks the integration link between MindManager and Microsoft  and so synchronisation fails.

We agreed that this is a ridiculous situation and that Microsoft must have a method to expose a unique tracking identifier for any integration to work and they would raise with Microsoft in the coming weeks.

So, no immediate resolution, but this is the best support I've gotten out of Mindjet in over 18 years and now, at least, I know why the problem is happening.
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Peter Stone

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Hi Jim -

Did anything further happen on this issue as I am pretty sure this is happening on my system? I can send items from Outlook to MM and they synch fine. When i try the same from MM to Outlook the Outlook items are created but the linker is failing and there is no connectivity between the item inMM and its counterpart in Outlook
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Jim AK

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Afternoon Peter

I must admit I've not checked in on this as I managed to affect a workaround that although manual in nature worked well enough for me.

Need you to be more precise as to your problem: is it the same as mine, are you synching original items from Outlook -> MM and back again, or original items from MM <- Outlook and back again? I was doing the former and putting them into a different store so that I could categorise them into 4 priorities to work with them in Microsoft To-do.

Jim.
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Peter Stone

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Hi Jim -
Sounds like my problem is the other way round. If I send items from OL to MM all works fine. If I send a topic from MM to either OL Task or Calendar the the counterpart is created in OL but no linkage is created between them, the item in MM looking just like a regular topic.

It seems like MM is connecting to OL, so I don’t think it’s the oft cited privileges problem. It feels like their is an issue with creating the object linkage which I wondered whether might be an IMAP issue? Re-reading your article more closely I understand your issue and have had similar problems writing Outlook interfaces in VBA before.