"A New Mindjet is Coming" and existing software assurance plans

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I've just received a notice from an Australian distributor regarding Mindjet's intention to move to a subscription-based model across its full product range. The email links to a more detailed announcement here: http://pathways.mindsystems.com/mindj...

The announcement is both a little confusing and somewhat concerning. The subscription prices mentioned (in Australian dollars) seem quite high, although there are incentives in the form of a limited time window during which reductions are offered for those who buy new but current MM2012 licences or who upgrade to the new Mindjet 11 version if they already have a MM licence (though it is not clear which current versions are eligble for this offer).

Perhaps the greatest concern for many existing users is the lack of any mention in this announcement of any additional discounts or offers for those people who are currently participating in the Mindjet Software Assurance and Support program.

The announcement is also puzzling because I have not seen any reference to this new subscription model anywhere else, including Mindjet's own website. I'd appreciate some more information about whether the subscription model is being rolled out everywhere, some more clarity on the different subscription and upgrade options and some information on how current subscribers to the software assurance program are going to be treated.

Subject to confirmation that a subscription model along these lines will be introduced and the provision of answers to some of my questions above, I still have a range of specific concerns about the new model which I will discuss in more detail in another post. I also intend to prepare a cost-benefit comparison between the current ownership model and the new subscription approach.
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Alex Gooding, Champion

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Posted 8 years ago

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Ray Polanco

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Official Response

Over the past several weeks you may have heard or read about our new subscription and pricing model. There has been a spirited and productive exchange about Mindjet’s product and pricing model and what that means to both our customers and the company as a whole. In each comment and post the passion of the Mindjet Community has come through. Thank you for your feedback.
I’m writing to say “we hear you” and we have taken action.
We want to make sure that individual users focused on information mapping can get started with Mindjet and are counted among our biggest fans.
We know that the individual and word of mouth play a strong role in the success of Mindjet – when people see someone using our products, they naturally want to know more about how they can use such a great productivity tool. Individual users often become team users when their colleagues see the value of Mindjet. With your feedback we’ve aligned our web, marketing and sales efforts around the globe to make sure that the individual remains a cornerstone of what we do – now and into the future.
Today, we introduced Mindjet for Individuals, and while it won’t meet everyone’s wishes we do think it goes a long way to meet many of our customer’s individual needs.
We believe that the simplicity of a single Mindjet is a key to success in the future; and with Mindjet for Individuals we want to be sure our customers who want the best in information mapping and task management at a more affordable price to Mindjet’s can get it. The Mindjet for Individuals subscription includes our desktop products for Windows and Mac, along with use of the Mindjet web app for personal file storage and task management. The price is $180 (USD) per year and we’re offering a 50% year-one loyalty discount for Mindjet customers that bring the price for existing MindManager customers to $90 (USD) for the first year. Multi-year purchase options are also available.
For those of you that have purchased Mindjet’s full subscription offering and now want to trade in for Mindjet for Individual please contact customer support at customer.support@mindjet.com and we will convert your subscription
To learn more about Mindjet for Individuals go to www.mindjet.com/customers/individuals.
As always we look forward to your comments which continue to make us a better, more responsive company.

Raymond Polanco
Vice President, Global Customer Success