"Send as MindJet Viewer" issue with New Adobe X & XI

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  • Updated 6 years ago
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"Send as MindJet Viewer" creates a PDF that fails to lauch correctly in Adobe Acrobat XI. Can this be corrected when generating the PDF?

It appear there is a security change to allow Flash to Run can you advise what a user can do when he or she see this?
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Jorge Posso

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Posted 6 years ago

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Brittney Mazzetta

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Thank you for your inquiry. We just tried to replicate this issue internally and were not able to. There may be settings within your instance of Adobe Reader that you need to enable to run Flash.
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James Fromm

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I have a customer who is having the same problem. What are the settings in the Acrobat Reader which must be reset and what are they to be set to?
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James Fromm

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Oh, and this customer is using Acrobat Reader 8. I have asked him to upgrade to XI.
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Brittney Mazzetta

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Try going to Edit>Preferences>Multimedia Trust (legacy) and ensuring that the box is checked to allow multimedia operations.

You can then go to Security (Enhanced) and make sure that the box is checked to automatically trust sites from my Win OS security zones.

I would also recommend trying to export a saved map as a SWF file and trying to open it in your browser to see if you have Flash installed on your machine. Thank you!
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Jorge Posso

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Tried the security setting changes No effect
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Jorge Posso

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Thank you for the rapid responds, your suggestion were noted and I checked these settings and they are default to Adobe Reader from verion 9-XI. ( in my case no changes needed)

Per your suggestions I did save to SWF works fine proving that you have a supported version of Flash.

Repaired Adobe XI and Flash same issue... I pursued to create a PDF with Embedded Flash which worked on 9-X but not on XI.

Once this test was completed the issue is not with the way MindJet creates the PDF but a Adobe Reader/ Adobe Flash combination issue.

I was able to resolve this by updating to an even newer version of FLASH:
http://helpx.adobe.com/acrobat/using/...

Lesson Learned If you Update Adobe reader you must also update Adobe Flash , they are not always compatible with one another .. Shame on ADOBE Product managers.

Thank you for your Assistance.

Tip:
I'm adding this tip one of my signature files, so when I do share MIndjet PDF this tip also goes out with it... since there always a possibility of re occurrence due to the frequency of updates from Adobe .

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