A Big Bug about email addresses verification!

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  • Updated 7 years ago
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A Big Bug.My Email ***CAISKY@GMAIL.COM is Not Verified,then i can make it verify no more? why?It force me to use secondary mail addresses to make connect work.please help
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PIECAISKY

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Posted 7 years ago

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Brittney Mazzetta

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I have opened a technical support ticket for you. Someone from our team will be in contact with you.

In the meantime, are you logging in via the cloud or through your MindManager desktop? Thank you.
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Erik Cheung

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would you help me to change my email address of my account. coz the old one won't be use anymore. wanna change the account email to the new one. but it doesn't work.
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Brittney Mazzetta

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Hi Erik. I have reopened your support ticket from a few months ago. Someone should be in contact with you to assist you with changing your email address. Thank you!
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Erik Cheung

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what do mean reopened my support ticket? the point is my email address haven't changed! and the new problem, i tried to reset the password, i typed the new password for thousand times, but it still can't be changed!!! wtf. it made me crazy. i just wanna login in my account and change the email address. but none of these can be done!!!
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Brittney Mazzetta

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I apologize for the confusion Erik. If you are having trouble changing the email address on your Mindjet web account, I would recommend following this link: https://secure.mindjet.com/support/co... and fill out the form. Our support team will be able to best assist you with changing the email address to the new address that you wish to use. Thank you for your patience and understanding.

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