After recent operating and cloud update Mindmanager shuts down every time I insert a new item

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  • Updated 1 week ago
Mindjet Mindmanager shuts down as soon as I enter a new field after setting up a new Mindmap.  I'm not sure whether the sensible thing would be to uninstall my software and start again. It would help to have access - be put in touch - with somebody in Mindject Mindmanager help team to do this directly in conversation as it will undoubtedly be person specific with respect to hardware and software and Mindjet software version...
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HEARD atUNSW

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  • frustrate at not being able to make direct contact

Posted 2 weeks ago

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Ary Velstra, Expert Trainer

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send  an email at customer.support@mindjet.com
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Thomas

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Same problem here. I have contacted support.
(Edited)
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Thomas

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Frans Visser and Sandeep,
could you please send a support Email to customer.support@mindjet.com 

The more awareness we create for the problem, the quicker a fix will be delivered. 

And an additional question on my side: Has this problem appeared after installing the latest security patch 2018-002 for MacOS 10.13.6  ?

Best regards
Florian
(Edited)
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Techfreak

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Experiencing same problem. MindManager 10 for MAC.

After recent MacOS update program crashes every time i try to type something in new element.

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Ary Velstra, Expert Trainer

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If you have MindManager 10 for MAC there is a separate post for you.

https://community.mindjet.com/mindjet/topics/macos-mojave-and-mindmanager-10

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Techfreak

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Currently i have tried both versions 10 (10.6.125) & 11 (11.2.116), they have same issue. Program crashes when i`m trying to type in new text to new element. 

The link you provided is useless for me because i`m using High Sierra.

The only thing that worked for me temporary - i disabled "Typing replaces selection". Now i can edit my maps. But in generally both versions (10&11) are useless after latest MacOS security update. 
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HEARD atUNSW

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I've also just downloaded the trial Mac Mindmanger version 11 to try and correct this problem as advised - I've installed it and it crashes in the same way as the earlier version ... very unsatisfying and problematic!
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David Eagle

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Same problem Mindjet 10.6.125 on Mac OS High Sierra 10.13.6. Mindmanager crashes as soon as I edit a map
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Jan

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Same issue for me, just bought and installed MM 11.2.116 in Mac OS 10.13.6 and ready to go; bummer, MM already crashes upon entering a single letter into an element;

Problem has been reported already 6 days ago with still not fix; very disappointing!
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David Walsh, Official Rep

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All

Thanks for the feedback we have released a fix for Mindjet Mac 11. We are working on a fix for version 10 and will post this when available. I have sent emails to the users I could identify on this thread. If you haven't received an email from customer.support@mindjet.com please email us directly. 

Regards 
Mindjet Support
(Edited)
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Jan

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Thanks a lot David, the fix seems to be stable and working !
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Karen

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I just installed the patch for v11. It seems to be working. Thank you! Was freaking out!