Analysis View/window Blacked out most of the time

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
When I move topics into the Analysis view most of the time the whole area becomes blacked out so I can't see anything. As topics are added you can see some of the window, but if you move anything it is all blacked out except for partial text of the last topic moved. Cant see to move things around at all. Watched the video and the one there doesn't do that - also BTY the video link for the analysis View in the online help gives you a "private video" message.
Photo of Linda B

Linda B

  • 9 Posts
  • 0 Reply Likes
  • frustrated

Posted 6 years ago

  • 1
Photo of Nick Duffill

Nick Duffill, Champion

  • 505 Posts
  • 168 Reply Likes
This is likely to be a display driver issue. Is it possible for you to find out if your display card & driver support "OpenGL"? if you are willing and able to update your display driver, then this could be a solution. However I am not unconditionally recommending this, in case there are side effects which cause more problems than they solve.
Photo of Linda B

Linda B

  • 9 Posts
  • 0 Reply Likes
Hi Nick,
It is an i5 processor so does support OpenGL. Are there settings I should change? something on the intel site suggested closing all windows programs but that didn't solve the problem.
Photo of Esther van Wijngaarden

Esther van Wijngaarden

  • 154 Posts
  • 61 Reply Likes
I had this problem, but since I disabled the Windows Aero theme, the Analysis View behaves normal. (I use MM2012 latest version).
Photo of Linda B

Linda B

  • 9 Posts
  • 0 Reply Likes
That seemed to take care of it Ester - Thanks so much! Would never have thought of that one! Anxious to try this feature out but not with that screen glitch :)
Photo of Nick Duffill

Nick Duffill, Champion

  • 505 Posts
  • 168 Reply Likes
Good solution, thanks Esther

This conversation is no longer open for comments or replies.