Android tablet synching with Dropbox

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  • Updated 6 years ago
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Apologies if the question has been asked, but I couldn't find the exact answer.

I'm using Mindjet for Android tablets (Motorola Xoom 3g, with Ice Cream Sandwich, have also tried it on Honeycomb). I've enabled Dropbox synching in Mindjet, and have allowed it when prompted via Dropbox. Unfortunately the maps I create never actually make it into Dropbox. WHen I browse the dropbox site from the tablet, the files don't appear - so it looks to me as if Mindjet isn't putting the files into the right location.

I'm running the latest of both Mindjet and Dropbox. Any help would be appreciated.
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Simon Wallace

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Posted 7 years ago

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Brittney Mazzetta

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Are you putting your maps in the MIndjet folder? You will only be able to access your maps if they are in the Mindjet folder in your Dropbox account.
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Simon Wallace

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Hi Brittney,

I noticed by default that Mindjet does not do this, but I did change the settings so that the default folder is "Mindjet". Unfortunately I don't think Mindjet is storing the files in the correct place because they don't appear in the Dropbox client. And the GUI doesn't allow tree-like browsing for the correct folder, so I cannot confirm that the Mindjet folder is actually "in" the Dropbox hierarchy in the first place.

So yes, I am putting the maps in a Mindjet folder, but this isn't working.
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Simon Wallace

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Surely someone else is experiencing this issue, or am I the only one trying to use MindManager for Android with Dropbox on a tablet??? What am I doing wrong here??? It looks like the folder that Mindjet uses is not "in" the Dropbox folder structure, but how do I go about changing this?

Please help, it's preventing me from using this great piece of software.
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Brittney Mazzetta

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Hi Simon. I apologize for the delay. We are in the process of testing this on our end to see if we can replicate the issue. I will be in touch with additional information.
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Simon Wallace

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Thanks Brittney, I look forward to getting back on track. Please let me know if there's any information required from my end.
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Brittney Mazzetta

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Simon - I have opened a technical support case on your behalf. Our team needs to gather some additional information from you in order to replicate this issue. Someone will be in contact with you regarding this. Thank you very much for your patience.
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Brittney Mazzetta

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Hi Simon. I have spoken to our technical support team. I apologize for the delay, however, it would be best if you contacted DropBox support.
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Simon Wallace

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Brittney, I've lost 5 days and now I have to log a support ticket,so it would be helpful if you could tell me how to do that. I cannot find anywhere on your site that allows me to log a ticket, unless I have some sort of paid support I would assume.

Without a paid support contract, how do I do this? The product isn't functional for me because synching isn't working, so I'm hoping that a paid support arrangement isn't required... Can you please advise how I do this?

Thanks in advance.
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Simon Wallace

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PS This is not a Dropbox issue, it's a Mindjet issue. Dropbox is working fine, but Mindjet doesn't store the files in the right folder, and it doesn't give the user the ability to change the folder. So what is Mindjet doing about it?

If I could choose the folder that the files are stored in, all would be solved. Why would Drop box be the cause of the issue? I'm not the only person to post about this issue.
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Brittney Mazzetta

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Hi Simon. Thanks for getting back to me. I completely understand your frustration. DropBox recently changed their format and we believe that is attributed to the issue with the DropBox sync.

However, our technical support team has recommended that you try moving the maps that you have in the Mindjet DropBox folder back to the root folder in the MindManager application. Once you have done that, delete the Mindjet DropBox folder. Try to re-sign into DropBox and save a map back to the Mindjet folder. Please let me know if this works.

If this does not work, try contacting DropBox support: https://www.dropbox.com/help. Keep me posted. I definitely want to continue working with you to resolve this issue.
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Simon Wallace

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Hi Brittney,

It now works!!!

I completely uninstalled Mindjet, backed up the files, reinstalled it, enabled Dropbox integration, left the default folder name AS-IS (mindmaps) and then I did a search for the mindjet folder in Dropbox - it appears that it automatically created a folder underneath dropbox\apps called mindjet.

I had some issues working with .mmap format files on the Android tablet version, so I changed my files to xmind format, enabled dropbox synching within Mindjet and it's now working fine! And it seems to work better in xmind format rather than mmap for some reason, but I'm certainly not complaining!

Thanks for your help. I'm not sure what caused it, but totally removing it, cleaning it up and then reinstalling and reconfiguring for Dropbox seemed to do the trick. Crazy but hey, it works.

Thanks again

Simon

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