Application Error (AppCrash) - MindManager 2012 for Windows

  • 1
  • Problem
  • Updated 5 years ago
  • In Progress
I get random application crashes while working. Event Viewer reports 3 events:

1 -
Application: MindManager.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 1011DE90

2 -
Faulting application name: MindManager.exe, version:, time stamp: 0x51115eb5
Faulting module name: ter32mm.dll, version:, time stamp: 0x507710a3
Exception code: 0xc0000005
Fault offset: 0x0011de90
Faulting process id: 0x2ffc
Faulting application start time: 0x01ce35389e3dc323
Faulting application path: C:\Program Files (x86)\Mindjet\MindManager 11\MindManager.exe
Faulting module path: C:\Program Files (x86)\Mindjet\MindManager 11\ter32mm.dll
Report Id: 4dbf28c7-a14f-11e2-a4e4-d067e535e82a

3 -
Fault bucket 3447117725, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: MindManager.exe
P3: 51115eb5
P4: ter32mm.dll
P6: 507710a3
P7: c0000005
P8: 0011de90

Attached files:

These files may be available here:

Analysis symbol:
Rechecking for solution: 0
Report Id: 4dbf28c7-a14f-11e2-a4e4-d067e535e82a
Report Status: 0
Photo of Jean-Francois Sweeney

Jean-Francois Sweeney

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Posted 5 years ago

  • 1
Photo of Brittney Mazzetta

Brittney Mazzetta

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Thank you for your inquiry. In order to best assist you, I would recommend opening a ticket with our support team. They will need to gather additional information regarding the issue that you are currently experiencing as well as obtain your appropriate contact information. Please use this link: to open a ticket with our team. Thanks!