Application freezes with a "Visual c++ runtime Library" Error

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  • Problem
  • Updated 7 years ago
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While working on the map (writing inside a node) Mindjet 11 application (Windows 7 OS) freezes with an error dialog box saying:

"Microsoft Visual C++ Runtime Library

Runtime Error!
Program: C....

This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team form more information."

As you can see in the attached picture

Same kind of error happened several times...

Thanks for your support
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Andrea Messina

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  • frustrated

Posted 7 years ago

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Brittney Mazzetta

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Hi Andrea. Thank you for your inquiry. I have opened a support ticket on your behalf. Someone from our team will be reaching out to you directly to assist you with this error message that you are receiving. Thanks!
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Andrea Messina

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I can add the tecnical report (in italian) that appeared when the app closed

Firma problema:
Nome evento problema: APPCRASH
Nome applicazione: MindManager.exe
Versione applicazione:
Timestamp applicazione: 51115eb5
Nome modulo con errori: BtMmHook.dll
Versione modulo con errori:
Timestamp modulo con errori: 4b9ad3fd
Codice eccezione: 40000015
Offset eccezione: 00011958
Versione SO: 6.1.7601.
ID impostazioni locali: 1040
Informazioni aggiuntive 1: 84bc
Ulteriori informazioni 2: 84bc28d68763b3e82230b7f5bec72b43
Ulteriori informazioni 3: 8d53
Ulteriori informazioni 4: 8d537b820ad109efe1cb0f2220518262