Cannot save mind map

  • 1
  • Problem
  • Updated 2 weeks ago
  • Solved
I am running Mac OX 10.15 Catalaina and Mindjet 12.1.190 trial.  When I press the 'save as" or "save" commander, nothing happens.  I do not get an. error message, but nothing more happens
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Mark Walczak

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Posted 3 months ago

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Shilpa Kabra, Official Rep

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Hi Mark,

Mindjet 12.1.190 is supported on Catalina and you should be able to save the map.
If that does not work, please open a case with Technical Support at www.mindjet.com/contactus

Thanks,
Shilpa
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David Walsh, Official Rep

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Hi Mark,

I have opened a case for you and have just sent you an email with some requested steps. Can you check your email and you contact me through that case. 

Best Regards 
David 
MindManager Customer Support

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P. Brouwer

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Same problem here. "Export failed."-error message when I try to 'Save' or 'Save as...' for a newly created file. Using Catalina 10.15 and Mindmanager version 11.2.117
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P. Brouwer

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Problem solved with update 11.2.124. Copy/paste before and after updating and all is well.
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David Walsh, Official Rep

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Thanks for the update. 

David 
MindManager Support
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David

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I installed Catalina on my MacBook Pro (2016) and since installing, I cannot save a mindmap. Please help me get this repaired. Thanks
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David

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I just installed the update and all is well.
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Franz Brandstetter

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Have the same problem "Fehler beim Export" while saving a new file in Version 11.2.111.
Where can I get an Update?
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Marian Kocmanek, Official Rep

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Franz, 

The latest update for version 11 for Mac is 11.2.124. Please either check for updates within the application under the Help menu or go here - https://www.mindjet.com/support-info/ and look for the link to the Download Library. 

Best, 
-Marian
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Ary Velstra, Expert Trainer

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Have you considered to contact Mindjet support via the mindjet.com website?