Can't connect to Dropbox Files

Hi I can't connect to the Dropbox cloudstorage on my iPhone. Getting an error message - Cannot open folder, cannot reach server.
I'm on Version 3.6.8
Everything was working fine a few days ago. I can connect to Dropbox on other apps.

Ramanan T

2 Posts
0 Reply Likes
frustrated

Posted 2 years ago

2 years ago

bill

24 Posts
1 Reply Like

I have the exact same problem. Need to access my files URGENTLY for a meeting in a few hours! Someone please help. Please

Comment

2 years ago

Gordon Hertzman

5 Posts
2 Reply Likes

The app just hangs when I try to add DropBox as a storage device...

Comment

2 years ago

bill

24 Posts
1 Reply Like

very disappointing that Mindjet is not helping us resolve this problem quickly

Comment

2 years ago

Ary Velstra, Expert Trainer

1545 Posts
233 Reply Likes

Since this is a users community - where Mindjet listens in - the fastest way to help solve your problem is to contact mindjet support via the Mindjet.com website and you will find support at the bottom of the screen.

Comment

2 years ago

aHa!Coaching, Champion

1192 Posts
118 Reply Likes

How about the other way around? Finding the file via the iOS Dropbox app and then sending it to the Mindjet app so it can open it?

Comment

2017-10-03T01:18:58+00:00

bill

24 Posts
1 Reply Like

unfortunately I don't know if there is no option to send files from iOS Dropbox app to Mindjet app. Pls share if you are aware of a way, tks

2 years ago

aHa!Coaching, Champion

1192 Posts
118 Reply Likes

I takes a couple of steps (see red circles in the screenshot below), but it's possible... :)

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2 years ago

bill

24 Posts
1 Reply Like

Hi Mathieu, could you show me the next step? I copied the Dropbox file to Mindjet as shown in your 4th pic, but then the file is not showing on Mindjet. Assuming the file has been copied to Mindjet, where do i find it? thanks

Comment

2017-10-06T09:04:38+00:00

aHa!Coaching, Champion

1192 Posts
118 Reply Likes

Looks like there is a bug in the current iOS version of the app which doesn't open files which were sent from the iOS Share Sheet. The developers told me they are working on a fix.

2017-10-06T10:01:35+00:00

bill

24 Posts
1 Reply Like

keeping my fingers crossed that they will do it quickly. Very frustrating when you depend so much on an app

2 years ago

info adians

3 Posts
0 Reply Likes

Still this is a work around (exporting the files from Dropbox to Mindjet) and then are left with the update file being save in the iPhone/iPad instead of Dropbox.
Have deleted and reinstalled Mindje, but the problem persists, MIndjet has lost its ability to link directly to a Droobox account,

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2 years ago

Horst Kinzinger

1 Post
1 Reply Like

There was a change announced from Dropbox that the interface has changed and the actual mindjet app on android and Iphone does not support this new interface. The app has to be updated. Meanwhile I use the box as cloud solutions. This works on all platforms. Copy the files and start working. Hopefully there will be an update in the next weeks.

Comment

1 person likes this

2 years ago

David Walsh, Official Rep

141 Posts
35 Reply Likes

All,
We are aware of this and we're currently in the process of updating both Mindjet Maps for iOS and
Android to support the latest Dropbox API.

Regards
David
Mindjet Customer Support

Comment

2 years ago

Jeff

2 Posts
1 Reply Like

Is there any ETA on the Mindjet Maps update for Android. Are you thinking days, weeks, months? Do you need any beta testers?

(Edited)

Comment

1 person likes this

2 years ago

aHa!Coaching, Champion

1192 Posts
118 Reply Likes

It looks like the current Mindjet Maps for Android version 4.0 has improvements in the area of Dropbox compatibility?

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1672011/RackMultipart20171113-8619-he30xq-Screen_Shot_2017-11-13_at_152020_inlinepng1510582927

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1672011/RackMultipart20171113-8619-he30xq-Screen_Shot_2017-11-13_at_152020_inlinepng1510582927

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2 years ago

Jeff

2 Posts
1 Reply Like

I have version 4.1 installed on my android phone, and no luck on it working with the current version of Dropbox.

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2 years ago

aHa!Coaching, Champion

1192 Posts
118 Reply Likes

You're right, Jeff. I did some further testing with v4.1 and received this message when trying to connect Dropbox to Mindjet Maps on Android:

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1675409/RackMultipart20171123-23654-1kz9r48-Screen_Shot_2017-11-23_at_101552_inlinepng1511428655

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1675409/RackMultipart20171123-23654-1kz9r48-Screen_Shot_2017-11-23_at_101552_inlinepng1511428655

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1 year ago

Sherman Ragland

2 Posts
0 Reply Likes

Apparently, Mindjet has no intention of fix8ng this problem.
Guess I need to f7nd a replacement for Mindjet. Anyone have any suggestions? Mobility (iPad and iPhone) is a big issue for me...

[Dear Sherman,

Thank you for contacting Mindjet Support. The DropBox connection for the iOS is currently broken due to changes in DropBox's code. As of this moment there is no plan from Dropbox or Mindjet to resolve this issue.

We apologize for any inconvenience.

Best regards,

Juan Acevedo
Mindjet, Corel Corporation
]