Can't Access Files on Mindjet Connect

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  • Updated 4 years ago
Help? I have a file that is on my Mindjet Connect. When I try to open it online I get "Mindjet Connect can't open that file. Possible reasons include:" And if I try to download it it gives me a Zero Byte file. Anyone have any ideas?

This is happening with several files and doesn't seem to be a way to get the files.
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J. Hall

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  • Frustrated and Anxious

Posted 5 years ago

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aHa!Coaching, Champion

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Which product is this question about? Is this about http://vision.mindjet.com or one of he desktop apps? Or both?
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thebimbo

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Don't use Connect but Project Director and sadly you cannot access 'cloud' maps (or files) for projects AT ALL from Mac Mindjet!
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aHa!Coaching, Champion

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TheBimbo, which version of Mindjet for Mac are you using? There is cloud integration available for Mindjet for Mac once you've signed in on your Mac (see http://onlinehelp.mindjet.com/help/mjmac/10/mindjet_files/EN/mac_the_mindjet_connect_window.htm)
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thebimbo

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Mathieu,
On Mindjet 10.3.605 and when logged in (so using Mindjet Files) I definitely do not see Project Director project maps at all.

It is very annoying as I see all my projects/mpas fine on Mindjet 14 on PC (forcing me to have to use start VMware), in https://vision.mindjet.com on the Web and even in the iOS Mindjet Map Apps... Just not on the Mac which is my primary machine - I only see the top level directory for the project in Mindjet Files - mine's call 'Mindjet Cloud' - but as I said no project folders or files :-(

Indeed, for the first year I subscribed I waited that finally Mindjet Tasks were supported in Mindjet on the Mac, now I have to deal with duplicates as can't store my maps centrally with the same access on all clients. I do like Project Director but if my sub was up for renewal tomorrow I'd vote with my feet. 

Regards, Mark
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aHa!Coaching, Champion

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Thank you for supplying some more information, Mark. Folders should show in Mindjet for Mac, even in older versions like 10.2. Could you maybe post a screenshot of what your account looks like on the Mac?
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thebimbo

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Mathieu, please follow the link below that shows Mindjet Files across:
- PC
- Mac
- Web 
- iOS (iPad)

As you can clearly see neither folder nor files appear on the Mac!!

https://www.evernote.com/shard/s1/sh/0e955ec6-32b0-4035-a991-670f83ac38cb/f28cdfcdd16c73ea36fec958a5...

Regards, Mark
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thebimbo

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P.S> Mindjet Mindmanager for Mac is V10.3.605
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Marian Kocmanek, Official Rep

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Mark,

MindManager for Mac does not yet support ProjectDirector Folders (Briefcase Icon). 

To access your files using MindManager for Mac, please do the following:

1. Log in to the Web Client
2. Navigate to the Library Tab
3. Create a standalone Library Folder.
4. Drag and Drop your files from ProjectDirector Folders to standalone Library Folders. 


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J

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it's happening with both Mac and windows. I can't download the files at all. They come down as 0 byte files. Something is wrong and they are lost I'm afraid.
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Marian Kocmanek, Official Rep

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J, 

I have opened Support Case 00315780 for you. A member of our Support Team will be reaching out to troubleshoot this issue.