Can't Access Files on Mindjet Connect

Help? I have a file that is on my Mindjet Connect. When I try to open it online I get "Mindjet Connect can't open that file. Possible reasons include:" And if I try to download it it gives me a Zero Byte file. Anyone have any ideas?

This is happening with several files and doesn't seem to be a way to get the files.

J. Hall

1 Post
0 Reply Likes
Frustrated and Anxious

Posted 6 years ago

6 years ago

aHa!Coaching, Champion

1192 Posts
118 Reply Likes

Which product is this question about? Is this about http://vision.mindjet.com or one of he desktop apps? Or both?

Comment

6 years ago

thebimbo

57 Posts
8 Reply Likes

Don't use Connect but Project Director and sadly you cannot access 'cloud' maps (or files) for projects AT ALL from Mac Mindjet!

Comment

6 years ago

aHa!Coaching, Champion

1192 Posts
118 Reply Likes

TheBimbo, which version of Mindjet for Mac are you using? There is cloud integration available for Mindjet for Mac once you've signed in on your Mac (see http://onlinehelp.mindjet.com/help/mjmac/10/mindjet_files/EN/mac_the_mindjet_connect_window.htm)

Comment

6 years ago

thebimbo

57 Posts
8 Reply Likes

Mathieu,
On Mindjet 10.3.605 and when logged in (so using Mindjet Files) I definitely do not see Project Director project maps at all.

It is very annoying as I see all my projects/mpas fine on Mindjet 14 on PC (forcing me to have to use start VMware), in https://vision.mindjet.com on the Web and even in the iOS Mindjet Map Apps... Just not on the Mac which is my primary machine - I only see the top level directory for the project in Mindjet Files - mine's call 'Mindjet Cloud' - but as I said no project folders or files :-(

Indeed, for the first year I subscribed I waited that finally Mindjet Tasks were supported in Mindjet on the Mac, now I have to deal with duplicates as can't store my maps centrally with the same access on all clients. I do like Project Director but if my sub was up for renewal tomorrow I'd vote with my feet.

Regards, Mark

Comment

6 years ago

aHa!Coaching, Champion

1192 Posts
118 Reply Likes

Thank you for supplying some more information, Mark. Folders should show in Mindjet for Mac, even in older versions like 10.2. Could you maybe post a screenshot of what your account looks like on the Mac?

Comment

6 years ago

thebimbo

57 Posts
8 Reply Likes

Mathieu, please follow the link below that shows Mindjet Files across:
- PC
- Mac
- Web
- iOS (iPad)

As you can clearly see neither folder nor files appear on the Mac!!

https://www.evernote.com/shard/s1/sh/0e955ec6-32b0-4035-a991-670f83ac38cb/f28cdfcdd16c73ea36fec958a5...

Regards, Mark

Comment

2014-02-26T11:00:11+00:00

thebimbo

57 Posts
8 Reply Likes

P.S> Mindjet Mindmanager for Mac is V10.3.605

2014-02-26T21:44:25+00:00

Marian Kocmanek, Official Rep

380 Posts
69 Reply Likes

Mark,

MindManager for Mac does not yet support ProjectDirector Folders (Briefcase Icon).

To access your files using MindManager for Mac, please do the following:

1. Log in to the Web Client
2. Navigate to the Library Tab
3. Create a standalone Library Folder.
4. Drag and Drop your files from ProjectDirector Folders to standalone Library Folders.

2014-02-26T22:20:21+00:00

1 Post
0 Reply Likes

it's happening with both Mac and windows. I can't download the files at all. They come down as 0 byte files. Something is wrong and they are lost I'm afraid.