cant logg in

  • 2
  • Problem
  • Updated 5 years ago
  • In Progress
Merged

This conversation has been merged. Please reference the main conversation: Mindjet for iOS 7 and/or A7 Device Issue Thread

I have MindJet Map account (mindjet connection). I use MindJet Map app for iPhone and iPad. But I can't loggin in MindJet Tasks for iPhone and iPad with login and password for MindMap. What is problem?
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Kay Dach

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Posted 5 years ago

  • 2
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aHa!Coaching, Champion

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Are you able to login to http://vision.mindjet.com ?
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Kay Dach

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Yes, I'm. I amn't able to login to MindTasks app for iPhone (iPhone 4s, iPad 3 3G  - both with iOS 7.0.4)
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aHa!Coaching, Champion

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OK. Could it be that your password uses any non-alphanumeric characters like ! @ # $ % ^& etc? I think I there were some issues with these passwords in the past? Could you maybe try to change your password into something with only alphanumeric characters?
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Kay Dach

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I already changed my password, and it contains only alphanumeric characters (previous to my claim). Also the app don't allow to sign up new account - error message is 'Password required', but I typed alphanumeric characters in the password field.
(Edited)
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Terry Dalton

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Hi Kay,

I have sent a password reset out to you from our system.  Please try to login again using the updated password.  As well, I have opened a case with Customer Service (00306085) team in EMEA who will follow up with you on shortly.
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Kay Dach

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it did not help
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Jack Ling

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I have the same issue. Mindjet ipad crashes when I login to "Add Storage" - Mindjet Files. iOS 7.0.4

Mindjet 3.1.3

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