Can't view linked files in Android software

  • 2
  • Question
  • Updated 8 years ago
  • Answered
TRYING to use the Android version (Nexus 7).
The app gives an error msg: ("unable to open data file...") when trying to view linked files stored in Box, DropBox, or even data files stored locally. DropBox HAS been setup via Settings, Box has not, because there is no option to do so, even though the user's manual says there it is there. BTW the error occurs if the file was linked using the Android software or the Mac software.
In the process of doing simple tests, the software has crashed (Force Close) numerous times.
Am I doing something wrong, or is just lousy, untested software?
BTW the online user's manuals are less than useless as well. Besides not covering important issues, what is there is often wrong. Also try pressing "previous" after drilling down a level or two - the button does NOT go back, but instead to some other place, causing you have to go all the way back to the beginning & start again. Don't you use this stuff?
Photo of gerry.kmack


  • 1 Post
  • 0 Reply Likes
  • Angry & frustrated

Posted 8 years ago

  • 2
Photo of Andy Markham

Andy Markham

  • 133 Posts
  • 5 Reply Likes
We recommend copying the URLs of 3rd party cloud-stored files, and placing those in the Notes. Currently, the Mindjet Android app only supports the linking of files stored within a Mindjet account.

We are working on changing the logic of this, since it's become increasingly difficult to support this feature across 3rd party accounts.

This conversation is no longer open for comments or replies.