Connect - the blank gray screen

  • 2
  • Problem
  • Updated 7 years ago
  • Solved
When I log in to mindjet connect, I am directed to a blank gray screen. Nothing else ever happens. Not an exciting upgrade from Catalyst.

Photo of mconfidentialm

mconfidentialm

  • 1 Post
  • 0 Reply Likes
  • frustrated, irritated.

Posted 8 years ago

  • 2
Photo of Brittney Mazzetta

Brittney Mazzetta

  • 1981 Posts
  • 68 Reply Likes
I would recommend trying to use a different browser or clearing your cache. If the problem persists, please let me know. Thank you.
Photo of David Wintemute

David Wintemute

  • 4 Posts
  • 0 Reply Likes
I am getting the same grey screen. Tried Chrome and Firefox. Both show the following error:

"NetworkError: 500 Internal Server Error - https://connect.mindjet.com/api/prefe..."
Photo of Brittney Mazzetta

Brittney Mazzetta

  • 1981 Posts
  • 68 Reply Likes
Hi David. Thank you for your post. Have you tried clearing your cache as well? Please let me know if this helps to resolve the issue.
Photo of David Wintemute

David Wintemute

  • 4 Posts
  • 0 Reply Likes
Yes, I cleared the cache and it still does not work. If I select "Connect Action", I get a successful login. If I select "Connect Vision", I get the "Network Error" for "api/preferences". Can you pass this error on to your site administrator.
Photo of Brittney Mazzetta

Brittney Mazzetta

  • 1981 Posts
  • 68 Reply Likes
Thanks for getting back to me David. Our OPS team is looking into this.
Photo of Nazanine Rashidian

Nazanine Rashidian

  • 4 Posts
  • 0 Reply Likes
Same here, my subscription to the free Connect Basic edition only gives me access to Connect Action and not Connect Vision.
Photo of Brittney Mazzetta

Brittney Mazzetta

  • 1981 Posts
  • 68 Reply Likes
Nazanine, are you getting an error message or what is happening when you try to log into Connect Vision? You are still able to sign up for both at no additional charge. If you can give me further information, I can look into this further for you. Have you tried to set up a Connect Vision account already?
Photo of Nazanine Rashidian

Nazanine Rashidian

  • 4 Posts
  • 0 Reply Likes
Hi Brittney, when I created my account for connect I chose the Connect Vision product by default and understood that the same login and password would qive me access to both products once I was registered. But I was only able to get into Connect Action. I received error messages a few times while trying to get into Vision, saying some thing like "Oops there seems to be a problem etc."
Then I registered for Connect Vision with the same email address and a different password (stronger than the first one) and when I use this one it doesn't give me an error but takes me to a blank screen.
Photo of Nazanine Rashidian

Nazanine Rashidian

  • 4 Posts
  • 0 Reply Likes
I'm still stuck with this problem. I changed my password again and tried different browsers, to no avail. Does it have something to do with the fact that I am using a MacBook? It's too frustrating specially that I'm following some interesting webinars about different aspects of MindJet Connect and would have liked to build maps and experiment the product...We have a Question/Answer session tomorrow and I will see what they think about this problem.
Photo of Brittney Mazzetta

Brittney Mazzetta

  • 1981 Posts
  • 68 Reply Likes
Hello Nazanine. Our team is working on fixing this issue. They are aware of the problem. We hope to have further updates for you this week. Thank you.
Photo of Darren

Darren

  • 2 Posts
  • 0 Reply Likes
Hi Brittney - I am having the same issues with accessing Vision. I posted the problem elsewhere and then came across this thread. Please let us know the status when an update is available. Thanks for your efforts to resolve this.
Photo of Freeman

Freeman

  • 1 Post
  • 0 Reply Likes
I just signed up, and I have the same issue with both Chrome and Firefox. Yes, I tried all the usual crap, cleared caches, ran ccleaner, rebooted, etc. You just have a bad product.
Photo of Scott Gilbert

Scott Gilbert

  • 157 Posts
  • 6 Reply Likes
Freeman, out of curiosity, when you signed up, did you complete the profile page that was presented within the application? This would have come after you completed the Sign Up form on our website? If so, did you also then download and use our Desktop product as well?

Given that your experience (and one other person) is more recent relative to the other posts, I'm thinking your issue might have a different root cause as I believe we fixed the original problem. Let us know when you can and thanks in advance for any additional info you can share.
Photo of cneeb

cneeb

  • 1 Post
  • 0 Reply Likes
I'm having this same issue...

After signing-up and using Action for managing my current projects, I'm eager to start using Vision to manage future projects and workstreams. I'm guessing the same issue it tied to my inability to synch my mobile account as well????

(Feels like a logistical issue around merging and synching database between the two clients?)

Please update me ASAP.. I'm pushing hard to get buy-in on this tool!!!!

Thanks.. you guys continue to make great products!
Photo of Scott Gilbert

Scott Gilbert

  • 157 Posts
  • 6 Reply Likes
Hi everyone,

First let me apologize for the frustration. I too experience the grey screen from time to time in both Firefox and Chrome. This is a bug that we are actively working on and hope to have it fixed very soon.

In the meantime, I find that simply refreshing my browser fixes the problem. Again sorry for the hassle. Please keep the feedback coming and let us know if this problem persists.
Photo of Nazanine Rashidian

Nazanine Rashidian

  • 4 Posts
  • 0 Reply Likes
Wow, it works today, even without refreshing the browser! I tried to connect to Mindjet Connect Vision with Firefox, Safari and Chrome and they all work.
This is great news and I'm impatient to use and test it quickly.
Thank you for your help and have a nice day.
Photo of robskidmore85

robskidmore85

  • 1 Post
  • 0 Reply Likes
Tried to access connect vision (free) on my laptop.
Got to list of files. Tried to open. Flash never loads. Left with header and blank grey screen.
Was using chrome. Flash plugin was working correctly. On refresh it takes me back to file list and says I don't have access to the files. Deleted cache and restarted browser. Restarted computer. Still not working.

Tried Firefox and IE neither worked.
Tried different laptop, worked fine.

Any ideas what is going on?
Photo of Donna Coates

Donna Coates

  • 1 Post
  • 0 Reply Likes
I am getting the blank grey screen with FF after logging in. Then I close the browser, reopen, and I get wrong userid/password combination -- so I have to click to reset my password -- just to get another blank screen.
Photo of Brittney Mazzetta

Brittney Mazzetta

  • 1981 Posts
  • 68 Reply Likes
Hi Donna. Please try exiting out of your browser and restarting. This should solve the problem. If it persists, please let me know. Thank you!
Photo of JoonEun An

JoonEun An

  • 1 Post
  • 0 Reply Likes
In safari(OSX 10.8.1), after login, getting the grey screen also....

The below are errors in error console..

Failed to load resource: the server responded with a status of 400 (Bad Request)
https://vision.mindjet.com/api/authen...

Failed to load resource: the server responded with a status of 403 (Forbidden)
production.js:436
Security: SessionId validation failed: undefined

Unsafe JavaScript attempt to access frame with URL https://vision.mindjet.com/ from frame with URL https://action.mindjet.com/app#/proje.... Domains, protocols and ports must match.
Photo of Brittney Mazzetta

Brittney Mazzetta

  • 1981 Posts
  • 68 Reply Likes
I would recommend trying to use either Firefox or Chrome to see if that alleviates that issue that you are experiencing.
Photo of Scott Gilbert

Scott Gilbert

  • 157 Posts
  • 6 Reply Likes
JoonEun - any luck logging via another browser? Thanks for the detailed post and any additional info you can share.

This conversation is no longer open for comments or replies.