Continuous Re-installation

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  • Problem
  • Updated 6 years ago
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After installing Mindjet 15, when I open Outlook I will often get a pop-up window asking me to wait while Mindjet is installed. This happens over and over again. Once it completes, I don't seem to have any problems with the program.

I opened Mindjet this morning and it told me I had to re-boot my computer to complete the installation of Mindjet and when I responded that I would do it later, it closed the program. I tried to open it again and it opened fine.

Why doesn't it install and stay installed?
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Posted 6 years ago

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Photo of Marian Kocmanek

Marian Kocmanek, Official Rep

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Hi Bill, 

This sounds like an installation problem due to permissions or integration issues with the Windows file explorer system. Please try to uninstall the application and then re-install by right-clicking the executable and choosing 'Run as Administrator'. 

If the problem persists, please open a case with our Support Team here - Customer Support.