Corrupt mmap

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  • Problem
  • Updated 2 weeks ago
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Hello,
I am very new to MindManager 2020.
I cannot open my .mmap file containing all of my work. When I attempt to open the file I am greeted with an error that says "Invalid file format, directory record is not found. and then Document file (Document.xml) not found in archive."
Can someone please tell me how to recover my work?
My map is at https://drive.google.com/file/d/1YrDJVogDeFjE4U0n4SKqd5g7T2aSbCzR/view
Any help is appreciated.
Thank you.
Photo of Brian

Brian

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Posted 2 weeks ago

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Photo of Marian Kocmanek

Marian Kocmanek, Official Rep

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Hello Brian, 

Please open a case with our Customer Support at www.mindjet.com/contactus and submit the file. We will attempt to repair the file and send it back to you. When submitting your case, please also specify what steps were performed that lead up to the issue. 

Best, 
-Marian