Crash on Mindjet losing 4 days of work?

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  • Updated 7 years ago
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I've been editing the same mind map in mindjet for the last 4 days on a single iPhone 4S. After 4 days of heavy editing (where I've been on wifi and able to access the 3G internet on and off the whole time) the app just crashed this morning, and it seems that all of my work from the last 4 days is now lost.

This is an EPIC fail for the app and I will not continue to use it if I can't trust it to keep the "cloud" updated as I'm working on my mind map.

If I'm dong something wrong, please educate me. I really want to use this app, but at this point I can't trust it to keep my thought flow safe.
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markmccorklevisre

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Posted 7 years ago

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markmccorklevisre

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I have the LatestCrash-Mindjet.plist from today's crash if someone will send me an email address to forward it to. I still have a tiny bit of hope that my work over the last 4 days isn't gone forever, but if it is, hopefully I can at least help the Mindjet folks to track down and squash this bug so that it doesn't happens to anyone else.
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Brittney Mazzetta

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Thank you for the additional informtaion Mark. I will be emailing you shortly with my contact information. You can send the map to me directly and I will be sure the appropriate individual takes a look!
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markmccorklevisre

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Thanks Brittney. I'm waiting for the email, and hoping to maybe save something?
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markmccorklevisre

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Got the email and sent the crash log. Let me know if I should get started on recreating my lost work.
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Brittney Mazzetta

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I will need to have someone on our support team assess the information that you have provided me and then I will be sure to keep you posted as soon as I hear additional information. Thank you Mark!
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markmccorklevisre

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Just spoke to Marian on the phone and he helped me understand what happened. Still wasn't able to recover my work, because I had been editing a "read only" pull from the Mindjet Connect service. The iPhone 4S version I currently have doesn't have any indicator or warning when I'm editing a mindmap that is read only, and since I hadn't saved locally yet (no knowing I needed too), that's why the crash lost all my work. Had I of known I was working in a risky state (read only, no local or cloud saves), I would have switched to working local long before the crash.

Here's the screen capture of me editing a "read only" mind map from the connect service -- I've even added a new node, and still have no warning that I'm in a risky state:



Hope the feedback helps and best of luck moving the product(s) forward.
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markmccorklevisre

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I'm moving forward on getting my team all connected with Mindjet. Thanks for all the support.

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