MM9 Mac: Pages ’09 export issues/failure where Notes contain tables or bullets

  • 3
  • Problem
  • Updated 7 years ago
  • Acknowledged
So it seems MindManager 9 Mac doesn’t like its own built-in formatting features when exporting to Pages ’09.

Steps to reproduce:

1. Create a new Map file
2. Add a Note to the Central Topic with just one line, e.g. “Note in the Central Topic”
3. Save the Map file, and export to Pages ’09

At this point the export can be opened in Pages ’09 successfully. Now it gets interesting...

4. Edit the Note on the Central Topic, and click the “Insert Table” button on the Notes editor toolbar to insert a default (3 x 2) table
5. Add text in each/any cell in the table
6. Save the Map file, and export to Pages ’09

Problem A: the Pages ’09 file created will not include the table.

7. Edit the Note on the Central Topic, and delete the table (this is actually redundant but here for completeness)
8. Add a couple more lines of text, e.g. “One”, “Two” and “Three” (separated by newlines)
9. Select the new lines and click the “Bullets” button on the Notes editor toolbar to convert them to bullet points
10. Save the Map file, and export to Pages ’09

Problem B: the Pages ’09 file will be created as a zero-byte (i.e. empty) file.

Looking in the Console there’s a number of Java errors being thrown, such as the following which looked like they may be related (I can send the Console log through in full if required):


  • [0x0-0x6006]..com.mindjet.mindmanager.9: ERROR [2012-02-09 12:18:54,743] com.mindjet.lassen.txs.service.transformer.IWorkTransformationTarget.validateIWorkXml(?) | Ref SFTTableModel-28d191e9-e56e-417b-8d15-2793eccc1e9b has no association in sf:tabular-model-ref

  • [0x0-0x6006].com.mindjet.mindmanager.9: ERROR [2012-02-09 12:18:54,744] com.mindjet.lassen.txs.service.transformer.IWorkTransformationTarget.validateIWorkXml(?) | Ref SFTTableAttachment-56dc2900-e67f-4556-9a4c-1e09475d7b13 has no association in sf:attachment-ref

  • [0x0-0x6006].com.mindjet.mindmanager.9: INFO [2012-02-09 12:18:54,765] com.mindjet.lassen.txs.service.desktop.DesktopTransformation.exportMap(?) | Status: Transformation Successful

  • Pages: Unable to find referenced attachment element "SFTTableAttachment-56dc2900-e67f-4556-9a4c-1e09475d7b13"

  • com.apple.revisiond: [ERROR] 3c1a78b32950 [12/02/09 12:19:07.603] 60. profileZipFile:2160 streamed zip file, defaulting to fixed chunks

  • [0x0-0x6006].com.mindjet.mindmanager.9: log4j:ERROR setFile(null,true) call failed.



This is in MindManager 9.0.214 on Mac OS X 10.7.3 (currently the latest versions of both OS and app) if that helps.

Any solutions, other than “don’t use bullets or tables in Notes”??...
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Xander Plooy

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  • frustrated and annoyed

Posted 8 years ago

  • 3
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Brittney Mazzetta

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Hi Xander. Thank you for your post. I spoke to one of our technical support team members and he indicated that in order to best assist you, opening a support ticket would be best. There are some further investigative questions that need to be asked so that we can help resolve your current problem.

Here is the link to open a ticket so that you can provide all of your appropriate contact information so that our team can best assist you.

https://secure.mindjet.com/accounts/l...
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Xander Plooy

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Hey Brittney—thanks for the reply. I’ve created one with the above info copy-pasted into it, and it’s been assigned Case #00225558. I guess your technical support team can let me know what else they need from there. :-)
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Brittney Mazzetta

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Great to hear! Our team will be reaching out to you for additional information. Thank you!
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Alice Cue

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Did this issue ever get any resolution? I am having the same problem with Mac OS 10.7.4 and MindManager 9. PLEASE let me know if there is a fix. I just bought version 9 the other day.
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Brittney Mazzetta

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Have you updated to the most recent version of MindManager version 9 for Mac? If you have not, try updating your software. If the problem persists, please let me know. Thank you!
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Alice Cue

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I just bought the software Tuesday. I would hope that you would have provided me with the latest version.
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Brittney Mazzetta

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Hi Alice. We did provide you with the latest version, but we just released an update today! You will be able to download the software update by following this link: http://download.mindjet.com/MindManag.... Thanks!
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Alice Cue

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Hi Brittney,

This is Alice's business partner Jeff (the IT guy)...the hotlink in your previous response is a .exe file, meaning it's probably for PC. The download hotlink in Alice's original MM9 Mac purchase was linked to version 9.0.214, which turned out to NOT be the most current version. I searched out the most current version...9.5.416...and installed it. This version has the exact same problem as the others: namely, it will not export to MS Word and keep any of the notes, tables, etc. If this bug isn't going to be fixed anytime soon, Alice will need a refund on her MM9 Mac purchase. Thoughts?
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Lukas Tonne

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Hi,
I'm not an IT guy, but my map exports from 9.5.416 to pages 09 works worse than the export to word 2008-11 and then reopening it with pages! Direkt export to pages produces a lot of chinese characters, no numbering and only minimal formatting. It is as if I was working with the same old buggy Software before the update from last week. I was told in a now closed support ticket that this issue would be fixed with the new build. But since I have the new build the same export issues are still here. Frustrating. I want my money back!
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Brittney Mazzetta

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Hi Lukas. Thank you for your post. A support ticket has been opened on your behalf. Someone will be contacting you in the coming days to discuss this in further detail.
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Thomas Mäder

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Hi,
I have the same issue with 9.5.416 and Page version 4.2. You can use the template "Projekt Planen" and export it to pages -> Pages reports incompatible file.
I wrote a ticket and hope they fix it soon.
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Lukas Tonne

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Mind-Map totally invalidates and I would say cripples itself as a tool to study. I can not hand in a printed out mind-map, I need a well formatted paper. And I need the thing work the processes it promises! Either the "export to pages" funktion gets taken out, or finally fixed. The problem exists since end of last year - maybe even longer!
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Alice Cue

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I don't believe they have any intention of fixing it for this version. They said if I bought the upgrade, the problem would be resolved. It wasn't. I got my money back and have abandoned the software altogether. Looking for a better solution.
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ceejayt

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I have the same problem - looks like I will have to abandon this also - very poor

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