Disappeared notes to mind maps. Ipad 2

  • 3
  • Problem
  • Updated 6 years ago
  • Acknowledged
Hello.
After upgrading to 3.1.1 in my old mind map was incorrectly displayed russian text of a note to the topics. Presented as a шкале
I reinstalled the program and now when I load mind map with emails, text notes generally absent, and there is a note icon disappears after trying to view.
Please help me in these charts year of my work with the literature. Thanks
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Danila

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Posted 6 years ago

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Danila

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Hello.
After upgrading to 3.1.1 in my old mind map was incorrectly displayed text of a note to the topics. Presented as a шкале
I reinstalled the program and now when I load mind map with emails, text notes generally absent, and there is a note icon disappears after trying to view.
Please help me in these charts year of my work with the literature. Thanks

This reply was created from a merged topic originally titled
upgrading to 3.1.1. IPad 2.
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Andy Markham

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Hi Danila,

Can I ask, was this file stored locally or in a cloud storage account (Mindjet Files/Box/Dropbox?
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Danila

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hello
locally
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Maarten Ketelaars

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i have the Same error. when I open a mindet file, sent to me by mail, i cannot read the notes. when i open a topic and click on the notes icon, It is empty. when i return to the mindjet file IT even disappears!
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Brittney Mazzetta

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I have passed this on to our product team to investigate. Thank you!
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Tim Hoyland

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Hello. I seem to have the same error on the iPhone app.

When I save mind maps in MindManager 9 Win 7 to Dropbox and open them in MindJet iPhone app sometimes notes are cropped / deleted to approx. 500-750 characters and and HTML code replaces existing text. For example a return to enter a new paragraph appears as the br HTML symbols - difficult to write in this note without activating the HTML code.

This is quite frustrating as it mean that I'm unable to update maps on the move. Please help!
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Andy Markham

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Hi Tim,

We're looking into this--the issue you describe is something we've seen on the Mindjet web application, but not on MindManager. We are working to at least get the notes displaying correctly across the platforms, and hope to have an update out soon. Thanks.
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Bert Plat

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Same here, between MM9/Mac - Dropbox - iPad mini iOS 6.0.2.
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Tim Hoyland

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Any update on this issue? Thanks
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Andy Markham

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The fix for this turned out to have a couple of moving parts, but we have verified it and will be submitting it this week. Thanks.
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Tim Hoyland

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Thank you. Can't wait!
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Tim Hoyland

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I've installed the latest update (v3.5) to the MindJet Maps of iPhone on iOS and the same problem is still there! Notes are still cropped to a fixed length of around 200 characters and paragraph breaks appear as the HTML code equivalent. I thought this latest release was supposed to fix these reported issues?
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Andy Markham

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Hi Tim,

I'm afraid the issue you are seeing is due to issues outside of the Mindjet iOS app itself--I confirm that the iOS client is handling notes coming from our desktop and Android clients accurately for basic notes functionality, but there are lingering bugs with regard to compatibility with the Mindjet web app, which we are working on.

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