Experience of an online meeting with Connect

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
I have just had a on-line meeting/training session with a client who is starting out on the journey of using Connect for project and people management.

I am not amused by the following:

I pre-opened 6 tabs in Chrome with the maps and folders that I expected to use 10 minutes before the session. By the time I started discussing the maps they had timed out and I had to login on each tab, find and reload the file.

They timed out several times during the one hour session.

Please change the time out from 15 mins ish to 1 hour ish.

We also experienced several read only periods, one lasting for over a minute. That's 1/60 of the session.

Some became inaccessible with pop ups telling me some else had them open or the URL had changed. But they hadn't!

The File dropdown failed to work a few times and the maps had to reloaded sometimes with loss of edits.

Not a great experience.
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Andrew Wilcox, Champion

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  • anxious about selling this product

Posted 6 years ago

  • 1
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Andrew Wilcox, Champion

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Just returned to the maps in Chrome. Switching between Files, Maps and Contacts or Reload the page would not enable the file dropdown.

Closed Chrome and reopened. It works now but for how long?
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Brittney Mazzetta

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Thank you for the update Andrew. Please let us know if this issue continues to persist.
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Patrick Baker

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Hi Andrew - We have been experiencing similar issues with a client in New Zealand and the greatest issue is unreliability of service. The basic verdict is that until the issues in connectivity and ease of use have been sorted out the viability for business use will remain problematic
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James Kuypers

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Right now I'm having the same issue. Mindjet connect is unresponsive and I can't log in at all anymore. Closed all browser windows and reopened, even tried IE instead of Chrome, but no joy.

It's frustrating because I expected it to work and am quite busy with actually doing other things... :/

.. Can we get a fix in the long term, or is there anything on the user side we can do to improve the behaviour?
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Brittney Mazzetta

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Thank you for your post. Our team has resolved the log in issue. If you are still experiencing problems, please let me know.
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James Kuypers

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It has been working again (your team also replied to me on twitter, thanks), but yesterday evening once more the mindmap / flash hung and I had to close the window losing a few changes.

.... How stable and reliable is the system overall?
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Scott Gilbert

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Hi everyone, my name is Scott and I work on the Connect product team. I wanted to let you know that we did experience some system issues from approximately 11:00 am to noon PST on the 28th. Based on your descriptions and my own experience using the product at that time, I suspect this system hiccup is the cause.

Then as part of the process to resolve the issue we had to reset a component of the system from 9:00 to 9:30pm on the 29th.

James, this might be what caused the issues you mentioned in your latest reply to Brittney.

As always, if these experiences happen again, please let us know.

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