Export issues

I am experiencing issues with MJ for Mac v 10 exporting to Word or Pages. I see others had the same issue over the past year with v. 9. Seems like it hasn't yet been fixed, even in the upgrade to v.10.
Basically, with Word I walk through the menu steps and Mindjet says 'Export Complete' but when I look for the file in the destination folder, it doesn't exist.
With Pages, a file name shows up, but it can't be opened.
If this is a known issue, that has remained unresolved for a year or more... that's a concern.
Could you please help? And when might the issue be fixed? Seems like a fundamental hole in functionality. As it's also not the first problem I've encountered with Mindjet (the other issue, full syncing to Mindjet Web, which hasn't yet been resolved either) it seems like there is serious functionality deficits with the Mac version that need to be fixed, and quickly, considering the annual subscription fees.
Thanks

DJ Konz

11 Posts
1 Reply Like
frustrated.

Posted 6 years ago

6 years ago

Brittney Mazzetta

1981 Posts
70 Reply Likes

Thank you for your inquiry. I have opened a technical support ticket on your behalf. It is case #00286851 for your reference. Someone from our team will be in contact with you.

Comment

2013-06-14T16:02:41+00:00

DJ Konz

11 Posts
1 Reply Like

Thanks!

6 years ago

aHa!Coaching, Champion

1192 Posts
118 Reply Likes

Would be really nice to have the outcome of the support case listed here as well? Otherwise, what's the point in having a community forum?

Comment

1 person likes this

2013-06-14T21:27:47+00:00

DJ Konz

11 Posts
1 Reply Like

Will post again when support responds and on the outcome. Cheers

6 years ago

DJ Konz

11 Posts
1 Reply Like

Hi Mathieu and all,

After a week of waiting, I received this reply:

"Regarding the export to Word problem:
This is a known issue concerning maps with hyperlinks to local files and folders which is currently being reviewed by development.
We hope to bring a fix for this soon. I'm afraid I do not have a release date for this at the moment.

Best Regards,

Steven".

So no joy...

Comment

1 person likes this

6 years ago

William Babbitt

2 Posts
0 Reply Likes

Thank you for posting this. I was able to get export to Word working by removing a top level .pdf file from the main topic. All of the other nodes only had note files, and the export was successful. It also worked for exporting to keynote. Pages says that it exported, but the .pages file does not have a valid format.

Shocking that this is a known issue for a year now, and nothing has been done to fix it. MJ should then at least remove the menu items, then we could all save the time spent trying to do something that is quite plainly not implemented.

MM and MJ for Mac have never been a priority, I no longer use Windows, at all. There is an alternative product that I have used on Linux, available for all 3 platforms, actually has all advertising functionality working - but relies HEAVILY on Java. Java makes my machine run too hot, so I won't do it.

...Just waiting for the day that SOMEBODY will make a mind mapping app that actually works, and does what I need it to do, on the mac.

Comment

6 years ago

DJ Konz

11 Posts
1 Reply Like

Hi William,
Thanks for your post. Yes it's disappointing that this has been an apparently long known issue, and is not yet resolved.I replied to this response (above) asking if I could speak to someone about the matter of licencing fees (which are the same for Mac users as Windows users, much less functionality, as you have found) but both it and a follow up email have been completely ignored to date.
So it seems there are issues with both product and customer services. Disappointing. The product has great potential.
Cheers

Comment

6 years ago

René van Hezewijk

4 Posts
0 Reply Likes

Solved? I guess not. I still cannot export from MJ for Mac to WORD or Pages; to do with Java system error. Please solve....

Comment

2014-05-20T22:32:23+00:00

Marian Kocmanek, Official Rep

400 Posts
72 Reply Likes

Rene,

Thank you for your post. As a temporary solution, the export should still complete after clearing the Java error. Please also be sure to remove any attachments from your Map.

2014-05-21T08:46:32+00:00

René van Hezewijk

4 Posts
0 Reply Likes

Dear Marian, of course I cleared the Java error, at least tried to. To no avail. Nor are there attachments. It seems that MJ doesn't find the installed recent version of Java at all.

5 years ago

Johan Hägglund

8 Posts
0 Reply Likes

Hello MindJet,
Is some one working on this?
MindManager is quit useless for me if i cant use what i create in the maps...
Looking forward to some roadmap or estimated time.

Comment

5 years ago

Lia Fraser

1 Post
0 Reply Likes

I am so disappointed... I have been using MJ for windows for years and have recently purchased it for my mac. One of the best features is exporting maps to word, which does not work in mac.
I am disappointed that this has been a known issue for at least 2 years.... very disappointed.
Please notify me once this 'known issue' is fixed or what the ETA for a fix is.

Comment

5 years ago

ChrisBloor

2 Posts
0 Reply Likes

"Shocking that this is a known issue for a year now, and nothing has been done to fix it. MJ should then at least remove the menu items, then we could all save the time spent trying to do something that is quite plainly not implemented"
I am utterly disgusted! Just completed $20k worth of maps that now wont export. To search for a solution and see it takes a week to get a response, only to be told "Yes we know there is a problem but basically we haven't fixed it in a year..."
This is one MindJet user right from the beginning that is now looking very closely at the competition!

Comment

4 years ago

Ismael Ramírez

1 Post
0 Reply Likes

I have the same problem... I can`t view the file in pages the system indicate: "The file is older, to open before save in Pages '09 version" please help.

Comment

Related Categories

Mindjet 10 for Mac