Failed Install

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  • Updated 2 years ago
I have downloaded trial version of Mindmanager 2016, but can't install.  On one PC (Windows 7 system 64 bit) I get an error "can't create shortcut, invalid folder" and on the other PC (same setup) I get "D drive not found" before I've even specified install location.  Any suggestions?
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Jürgen Strauss

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Posted 2 years ago

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Jürgen Strauss

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First error: "Warning 1909. Could not create shortcut Mindjet MindManager 2016.lnk. Verify that the detination folder exists and that you can access it."
Second error: "Error 2902. Operation ixoShortcutPropertyCreate called out of sequence."
Error on second PC: "Error 1327. Invalid Drive: D:\"
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aHa!Coaching, Champion

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Could it be that you're on a system that has user profiles on a network drive?
This could also be related to this issue: https://support.microsoft.com/en-us/kb/327763
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Shilpa Kabra, Official Rep

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Hi Jürgen,

Please ensure you have full permissions to the application folder as well as the user library.
Please update the access rights of the directories mentioned below  and allow your Windows user account to have the required rights.

All components are installed on Program file under Mindjet folder and Application Folder 

User data:C:\Users\USERNAME\AppData\Local\Mindjet\MindManager\16
 
Application folder:
 
64-bit:C:\Program Files (x86)\Mindjet\MindManager 16

Or

Create another user profile and install the application.

I also did some more research on the error.

There is some online articles offered by Microsoft here:
http://support.microsoft.com/kb/217648

Thanks,
Shilpa