Failure

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  • Updated 3 years ago
I try to upgrade mindset, it did fail (Mindjet was no more  running) and now I can not even run a free license.  (now I have 10.3.637) .
The sequence was: from Mindjet look for upgrade, download the new version, run the installation.  The installation was not successful as fit find an installation already there. 
It asked to overwrite (say Yes),  failed.  Then I cancelled the installation removing the Mindjet application, the installation went well but Mindjet doesn't run.
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Gabriele Galimberti

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Posted 3 years ago

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Shilpa Kabra, Official Rep

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We have created a ticket for the issue you are experiencing.I  will
contact you through the email . Here is your ticket number: 00367626
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aHa!Coaching, Champion

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Sounds a bit like some issues for MindManager 9 on Mountain Lion, I think you should do a complete uninstall also removing some files not directly removed when doing a normal uninstall of MindManager.

Would be nice if Tech Support could post the instructions here as well, as they did for MM9 on: https://community.mindjet.com/mindjet/topics/mountain_lion_claws_mindmanager_before_it_even_opens