file won't open, support email can't respond to.

Below is what I tried to send back to support but the reply email doesn't work. I would like to find a way to fix this file.

I can open other files. Just not this one, see the above error. It takes a long time trying to open and then as it looks like it is opening then windows shuts it down. I was able to open a read-only version on the online MindManager and see the information is still all there. But for some reason, it won’t open in the windows Mindjet app. I have uninstalled and reinstalled both programs 2017 and 2018 neither work for this file. I was able to import the file to iThoughts and it was able to read the file skipping over whatever is corrupted. I would like to use Mindjet but I don’t know how to fix this file.

Thanks.

Pauline Menefee

Sent from Mail for Windows 10

From: Mindjet Customer Support <customer.support@mindjet.com>
Sent: Wednesday, October 11, 2017 2:47 PM
To: paulina@menefee.org
Subject: Mindjet Case # 00425679: Can't open a file after closing [ref:_00DA0I0cY._5001M16MO5o:ref ]

Dear Pauline, 

Thank you for contacting Mindjet Support. Does the issue appear when working on a specific file? Can you run a repair of the software then let me know if the issue persists?

If you need further assistance, simply reply to this email or give us a call.

Best regards,

Juan Acevedo
Mindjet, Corel Corporation

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