File lost

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  • Problem
  • Updated 5 years ago
  • In Progress
while trying to delete a project, an independet folder, containing several maps, disappeared. I cannot find it in the deleted items so I cannot recover anything. It was a three-month job... Any suggestion?
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Silvano Degani

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Posted 5 years ago

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Marian Kocmanek, Official Rep

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Silvano, 

I found the case you submitted and a member of our EMEA Support Team will be reaching out to you tomorrow to troubleshoot. I did attempt to contact you via the number you provided but there was no answer and I was not able to leave a message. 

If you have time to troubleshoot today, you can call our US Support Team at 415-229-4200 and reference Case #00305955. We are available until 5 pm Pacific Standard Time. 


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aHa!Coaching, Champion

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I was wondering if there is something to learn from this for other users, or is this a specific scenario for a specific user?