Further Connect password issues

  • 1
  • Problem
  • Updated 5 years ago
  • In Progress
I have spent the last four hours trying to log into Mindjet Connect each attempt has resulted in me having to reset my Password. I have at each attempt used the same password and each time I am informed that I have successfully changed my password and each time I try to log in from MindManger 2012 with no success. Frankly its beyond a joke and it appears to have been going on since 2009. The link I have used is as follows:
https://secure.mindjet.com/accounts/r....
HELP!!
Michael
Photo of Michael Gambie

Michael Gambie

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 5 years ago

  • 1
Photo of Terry Dalton

Terry Dalton

  • 304 Posts
  • 33 Reply Likes
Hi Michael,

Can you log in from the Web at vision.mindjet.com using your uid and password? If so, it sounds like you may be behind a Proxy or Firewall and should review the following KB article specific to Proxy configuration for MindManager 2012 (http://kb.mindjet.com/articles/en_US/...).

If you cannot log in from the Web interface, I would suggest clearing cache and cookies on your browser.

If you continue to have issues, please open a ticket using the following link https://secure.mindjet.com/support/co...