Getting Runtime Error message - abnormal program termination

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
Getting Runtime Error message when I try to open files in MindManager 12. Have been using this version for several months and this just started happening. Any suggestions? I cannot function without this software!
Photo of Sandra Sukhan

Sandra Sukhan

  • 2 Posts
  • 0 Reply Likes
  • very seriously frustrated.

Posted 6 years ago

  • 1
Photo of Brittney Mazzetta

Brittney Mazzetta

  • 1981 Posts
  • 68 Reply Likes
Hi Sandra. Thank you for your post. I have opened a technical support ticket on your behalf. Someone from our team will be reaching out to you regarding this.
Photo of djadiw

djadiw

  • 3 Posts
  • 0 Reply Likes
Hi...

it would be very usefull if the solution could be posted in some threads. There are so many open around the web. It seems that it is not a Version issue because the error can happen with Vers. 8 or 9 or 10.

Please be so kind and post the solution for this issue.
Get the same error with Version 10.

thanks

Adrian
Photo of Sandra Sukhan

Sandra Sukhan

  • 2 Posts
  • 0 Reply Likes
Mindjet opened an account and after several emails and attempts to send the file to Mindjet, the issue was resolved by them. The technician handling the file said that she opened my corrupted file on a PC and saw the runtime error. Then she opened the file on a MAC and ran a script that she received from the engineers at Mindjet.

This is probably not an easily fixable problem and may require more expertise than the average user like me can do. Hope this helps.
Photo of djadiw

djadiw

  • 3 Posts
  • 0 Reply Likes
Hi,

thanky you for reply.

I was able to solve the issue for my customer, too.

The solution could be found on:

http://forum.us.mindjet.com/viewtopic...

Resolution:

To solve the problem, follow these steps:

1. Download the ZIP download: http://www1.mindjet.de/downloads/supp...
2.Unpack the file and run the script contained Reg double click and press OK
(This step works if you have the Version 8 installed. But the Reg Key works with other Version, too. I was able to fix Version 10 with it. Please edit the Reg Key for example with texteditor)
Please change the number of your version-->



- Execute this file

3. After this it can start normally Mindmanager
Photo of djadiw

djadiw

  • 3 Posts
  • 0 Reply Likes
Hope this helps?! :-)
Photo of Prakash Jayarama

Prakash Jayarama

  • 1 Post
  • 0 Reply Likes
Thank you !... tried several things that did not work, finally looked at your instruction (the picture was very helpful) and it worked... thanks again !

This conversation is no longer open for comments or replies.