Help! File cannot be opened.

Error reads:
Mindjet Connect can't open that file. Possible reasons include:

- The file was deleted, by you or someone else.
- The file is password protected.
- The URL doesn't point to a valid map file.

Comment

6 years ago

Ary Velstra, Expert Trainer

1642 Posts
243 Reply Likes

Try Mindjet Support, They maybe able to recoer the file for you.

http://www.mindjet.com/about/contact/

Comment

6 years ago

aHa!Coaching, Champion

1192 Posts
118 Reply Likes

You should still be able to download the file to your desktop. However, because Mindjet will try to open the file directly after the file has been downloaded you'll still receive the error message even though the map file will be available on your local system.

After you've downloaded the file, you'll probably need to repair the file. This can be done either by sending the file to Mindjet Support or to us :)

Comment

6 years ago

Matt Hudson

4 Posts
0 Reply Likes

Thanks for your support. One of the MindJet team are looking at the file for me. Much appreciated :)

Comment

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