Help: Renaming mind map nuked the data!

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
Hi,

I renamed a saved mind map and poof all the data was gone. Is there any way that the map can be recovered?
Photo of Landy DeField

Landy DeField

  • 2 Posts
  • 0 Reply Likes
  • anxious

Posted 5 years ago

  • 1
Photo of Brittney Mazzetta

Brittney Mazzetta

  • 1981 Posts
  • 68 Reply Likes
Hi Landy. Thank you for your inquiry. In order to best assist you, I would recommend opening a ticket with our support team. They will need to gather additional information regarding the issue that you are currently experiencing as well as obtain your appropriate contact information. Please use this link: https://secure.mindjet.com/support/co... to open a ticket with our team.
Photo of Landy DeField

Landy DeField

  • 2 Posts
  • 0 Reply Likes
Hi Brittney,

Thank you for your assistance. One of the participants on the mind map had backed up the mind map and we were able to recover it.

After recovering the map I tried to duplicate the behavior and was unable to do so.

Please mark as resolved.