How do I cancel my subscription?

  • 3
  • Question
  • Updated 5 years ago
How do I cancel my subscription
Photo of Anthony Chambers

Anthony Chambers

  • 1 Post
  • 0 Reply Likes

Posted 5 years ago

  • 3
Photo of Brittney Mazzetta

Brittney Mazzetta

  • 1981 Posts
  • 68 Reply Likes
Hi Anthony. You will need to contact our customer support department. You can reach them by filling out this form: https://secure.mindjet.com/support/co.... Thank you!
Photo of {IT:hypercube}

{IT:hypercube}

  • 4 Posts
  • 0 Reply Likes
Canceling your subscription at MindJet seems to be a hard task. No cancel button in your account management. If you open a chat-button, they direct you to contact page with an email address which promises to "We will respond within two business days." Never heard of them. The mail continues with "To update your Case reply to this e-mail." Guess what the email adress is? Yes: no_reply@mindjet.com. Hilarious! Oh wait, there is a phone number: Phone: +44 (0) 845 355 5501 (1-12ppm from UK fixed network), nobody is answering. Is this how Mindjet does business? "Now we have your credit card, we take all your money". Mindjets new business model is a real disgrace and not respectful to their customers. I worked with Mindjet since 2001 but now I'm considering the competition.
Photo of Brittney Mazzetta

Brittney Mazzetta

  • 1981 Posts
  • 68 Reply Likes
I have reached out directly to our support team in your region regarding this. Someone will be in contact with you to assist you in cancelling your account. We appreciate your patience.

This conversation is no longer open for comments or replies.