How do you replace a valid licensekey on your Mac?

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  • Updated 6 years ago
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My customer has installed Mindjet 10 for Mac on his macbook.
He has purchased a licensekey through the new subscription model.

Earlier he accidentally obtained a Mindjet 10 for Mac license key through the MIndjet shop. This accidental order is cancelled.

Ofcourse he wants to replace that key with the one he purchased.
But everytime he tries this, the old key returns.
Is there a way to completely remove the old key and then enter the new one?
Photo of Ary Velstra, Expert Trainer

Ary Velstra, Expert Trainer

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Posted 6 years ago

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Photo of Brittney Mazzetta

Brittney Mazzetta

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Hi Ary. I would recommend re-installing the software and ensuring that there are no additional spaces on either side of the license key. I would also check to make sure that your customer has the appropriate download link to Mindjet 10 for Mac.

If this does not work, please have your customer contact our support team directly at: https://secure.mindjet.com/support/co... and they will be able to assist him.

Thank you!

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