HTML5 interactive map opens in chrome with an error message and blank page

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  • Problem
  • Updated 1 year ago
After exporting an existing map into HTML5, I got a script error in both Chrome and Firefox.

I made a few changes to the map, saved it, re-opened it, re-exported it. The problem duplicated itself.

I opened the file in firefox and got a similar error. I chose to debug and it highlighted the 3rd line of code in the wb/, SCRIPT0:3.

I also saved the file without spaces in the name... didn't solve the problem

I did try another map, and the export worked perfectly. That working export does not have images in the original map. Could the images be the problem?
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lonemccord

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Posted 2 years ago

  • 1
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lonemccord

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BTW - This HTML5 functionality is Game Changing and Mind blowing.. It does what I have wanted mindmaps to do for the last 12 years! VERY EXCITED
(Edited)
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David Walsh, Official Rep

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Thanks for the great feedback on HTML5 functionality, we really love the feature also. Regarding the problem you are encountering above can you 
help with some additional information? Was this a map created with an older version of Mindjet or is there anything else besides images that is unique
about the map? Is it possible for you to send us the map so we can have a look at possible causes? I have created a case for you and will send you an
email shortly. Hopefully we can get to the bottom of the issue for you.  

Regards
David 
Mindjet Customer Support
 
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lonemccord

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Thank you, sending the map and the exported file. I appreciate the help.
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Tony Fernando

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I have renewed my MSA annually and I have not received the link yo download MM2017
Tony Fernando
tonbiz@gmail.com
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lonemccord

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Confirmed the problem is when there is a link to a boundary causes the issue. I removed the link and the export worked. Thank you Customer Service
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Jeff Williams

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I have this exact same problem with a map. When I export it to HTML and try opening it in a browser, I get the same error message. An earlier version of the HTML export worked. I made a few changes, nothing drastic, and I can now no longer export the file to HTML successfully. Please help!

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Jeff Williams

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I'm running Version 10.5.133
MacOS 10.12.2

From the "Check for Updates" page:
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Bob Levy

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Since I ALWAYS read community posts I was very interested in this Mindjet response.  I am very disappointed at Mindjet for not emailing customers the update was available. I did receive an email about an Enterprise update, but I am a single user, not a large company.  Needless to say I immediately downloaded the update and will install shortly.
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Ary Velstra, Expert Trainer

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There is an option -under the help tab-  where you can check for updates. I do that every 2 months or so and it works.
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Ary Velstra, Expert Trainer

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Another -minor - thing is that I was under the impression that it was an issue with the MM2017 for windows version. Since Jeff uses the Mac version he could have selected that option while posting.

This does not remove his problem though ;-)
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Jeff Williams

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@ary -- you're right, my mistake. I'm using the Mac version and didn't realize until now that I was posting in the Windows area. Sorry for polluting this thread. I'll seek help for my issue in this thread instead:
HTML5 Export errors opening the files on Safari and Chrome 10.5.133 MacOSX 10.11.6