I can't install the HTML 5 Add-In MM 2020

  • 1
  • Problem
  • Updated 3 weeks ago
I am trying to export my map in HTML 5 format but it won't let me install the HTML 5 Add-in.
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Tegid Griffiths

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  • frustrated

Posted 4 weeks ago

  • 1
Photo of Sia Banihashemi

Sia Banihashemi, Official Rep

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Hi Tegid,

The HTML5 export add-in should be enabled by default on installation of MindManager, can you provide more details or screenshots of your issue? What version are you using?
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Tegid Griffiths

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I then get this error.
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Tegid Griffiths

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This is the version
Photo of Marian Kocmanek

Marian Kocmanek, Official Rep

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Hi Tegid, 

I suggest you first try to repair the installation of MindManager through the Windows Control Panel. If you continue to see this issue afterwards, please open a case with our support team at www.mindjet.com/contactus

Best regards, 
-Marian 
Photo of Tegid Griffiths

Tegid Griffiths

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Tried a repair, didn't work, removed the option to save as Web Pages and the Analytics Views. It then allowed me to select the Export HTML 5 Maps.
No logic, I don't think, to my choices, simply tried a few things and then it worked, go figure.
Photo of Marian Kocmanek

Marian Kocmanek, Official Rep

  • 413 Posts
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Thanks for the update, Tegid. 

I'm glad this worked for you. I'll report your findings to our QA Team.

Best, 
-Marian