I can't install the HTML 5 Add-In MM 2020

  • 1
  • Problem
  • Updated 2 months ago
I am trying to export my map in HTML 5 format but it won't let me install the HTML 5 Add-in.
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Tegid Griffiths

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  • frustrated

Posted 9 months ago

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Sia, MindManager Product Design & Management

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Hi Tegid,

The HTML5 export add-in should be enabled by default on installation of MindManager, can you provide more details or screenshots of your issue? What version are you using?
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Marian Kocmanek, Official Rep

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Hi Tegid, 

I suggest you first try to repair the installation of MindManager through the Windows Control Panel. If you continue to see this issue afterwards, please open a case with our support team at www.mindjet.com/contactus

Best regards, 
-Marian 
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Tegid Griffiths

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Tried a repair, didn't work, removed the option to save as Web Pages and the Analytics Views. It then allowed me to select the Export HTML 5 Maps.
No logic, I don't think, to my choices, simply tried a few things and then it worked, go figure.
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Marian Kocmanek, Official Rep

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Thanks for the update, Tegid. 

I'm glad this worked for you. I'll report your findings to our QA Team.

Best, 
-Marian
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Jean-Louis Trovo

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Hello.  I have excacty the same problem.  Can't enable Mindjet.MmHtmlViever.20

Can someone help?
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Sia, MindManager Product Design & Management

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Hi Jean,

Did you try the suggestions from Marian and Tegid above?
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Jean-Louis Trovo

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Didn't work for me