I can't install the HTML 5 Add-In MM 2020

  • 1
  • Problem
  • Updated 2 months ago
I am trying to export my map in HTML 5 format but it won't let me install the HTML 5 Add-in.
Photo of Tegid Griffiths

Tegid Griffiths

  • 6 Posts
  • 0 Reply Likes
  • frustrated

Posted 9 months ago

  • 1
Photo of Sia

Sia, MindManager Product Design & Management

  • 266 Posts
  • 64 Reply Likes
Hi Tegid,

The HTML5 export add-in should be enabled by default on installation of MindManager, can you provide more details or screenshots of your issue? What version are you using?
Photo of Tegid Griffiths

Tegid Griffiths

  • 6 Posts
  • 0 Reply Likes
Step 1 I have to go here and select it

Photo of Tegid Griffiths

Tegid Griffiths

  • 6 Posts
  • 0 Reply Likes
I then get this error.
Photo of Tegid Griffiths

Tegid Griffiths

  • 6 Posts
  • 0 Reply Likes
This is the version
Photo of Marian Kocmanek

Marian Kocmanek, Official Rep

  • 456 Posts
  • 97 Reply Likes
Hi Tegid, 

I suggest you first try to repair the installation of MindManager through the Windows Control Panel. If you continue to see this issue afterwards, please open a case with our support team at www.mindjet.com/contactus

Best regards, 
-Marian 
Photo of Tegid Griffiths

Tegid Griffiths

  • 6 Posts
  • 0 Reply Likes
Tried a repair, didn't work, removed the option to save as Web Pages and the Analytics Views. It then allowed me to select the Export HTML 5 Maps.
No logic, I don't think, to my choices, simply tried a few things and then it worked, go figure.
Photo of Marian Kocmanek

Marian Kocmanek, Official Rep

  • 456 Posts
  • 97 Reply Likes
Thanks for the update, Tegid. 

I'm glad this worked for you. I'll report your findings to our QA Team.

Best, 
-Marian
Photo of Jean-Louis Trovo

Jean-Louis Trovo

  • 4 Posts
  • 0 Reply Likes
Hello.  I have excacty the same problem.  Can't enable Mindjet.MmHtmlViever.20

Can someone help?
Photo of Sia

Sia, MindManager Product Design & Management

  • 266 Posts
  • 64 Reply Likes
Hi Jean,

Did you try the suggestions from Marian and Tegid above?
Photo of Jean-Louis Trovo

Jean-Louis Trovo

  • 4 Posts
  • 0 Reply Likes
Didn't work for me