I can't find the Technical Support form on the Mindjet web site via the menu

  • 2
  • Problem
  • Updated 6 years ago
  • Acknowledged
Where has it gone?

Selecting Support > Contact takes you to a general contact page.

Your web site should be listed as a product/service.
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Andrew Wilcox, Champion

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Posted 6 years ago

  • 2
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Brittney Mazzetta

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Hi Andrew. You can open a technical support ticket by logging into your Mindjet ID or you go to the website>www.mindjet.com>Support>Customer Support>select the appropriate region and fill out the form to Email Customer Service. Your ticket will get routed to our technical support team that way as well. I hope that this helps.
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Andrew Wilcox, Champion

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I know I can do that but what about the 100s of people who arrive at the web site and want to log a bug. There is no obvious route to do it. I tried. The Contacts page where you end up feels like sales not technical support. There should be a clear

PLEASE CLICK HERE FOR TECHNICAL SUPPORT

which takes you to the login or create an account page
and then technical support
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Brittney Mazzetta

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Thanks for the feedback Andrew. I will be sure to pass this over to our web team!
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George Pór

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That was 7 month ago. The route to report a bug that makes MIndjet useless for me is still hidden!
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Brittney Mazzetta

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Hi George. Here is the link to open a ticket with our support team: https://secure.mindjet.com/support/co.... Thank you!

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