Hi Andrew. You can open a technical support ticket by logging into your Mindjet ID or you go to the website>www.mindjet.com>Support>Customer Support>select the appropriate region and fill out the form to Email Customer Service. Your ticket will get routed to our technical support team that way as well. I hope that this helps.
I know I can do that but what about the 100s of people who arrive at the web site and want to log a bug. There is no obvious route to do it. I tried. The Contacts page where you end up feels like sales not technical support. There should be a clear
PLEASE CLICK HERE FOR TECHNICAL SUPPORT
which takes you to the login or create an account page
and then technical support