I don't get this this collaborative working lark!

  • 3
  • Problem
  • Updated 5 years ago
  • Acknowledged
Four people collaborating round my dining room table on Mindjet

Editing one map.
Two using the web browser
One on PC Windows 8
One on iPad

The edits from the iPad are not getting to the rest. And vice versa.

The web browser users are losing their edits.

I'm wondering what's the point?
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Andrew Wilcox, Champion

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Posted 6 years ago

  • 3
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Brittney Mazzetta

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Hi Andrew. I have opened a support ticket on your behalf. Someone from our team will be reaching out to you in regards to this. Thank you!
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Ouellet Brigitte

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I would be interested in knowing how to the issue has been fixed, if it has.

We work collaboratively from a distance and we keep losing changes that are made to a map. We had to revert working on our computers and share our maps by email.
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Brittney Mazzetta

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Hi Ouellet. Thank you for your inquiry. In order to best assist you, it would be great if you could open a ticket with our support team. They will need to gather your contact information as well as additional information that pertains to your particular use case. This way, they will be able to work directly with you to troubleshoot the problem you are currently experiencing. Please use this link: https://secure.mindjet.com/support/co... to get in contact with our team. Thank you!
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Andrew Wilcox, Champion

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The iOS apps checkout the maps from the server. This blocks editing by other users who think they are still co-editing the map from the desktop or web.

It not obvious in iOS apps that you have checked a map out or clear how you check it back in (open another map).

Desktop and web users may notice the lock symbol when a map is checked out but you don't expect this to happen after you have started to edit a map.

My tip - don't use iOS apps for co editing.
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Marco Gruber

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Agree with your tip, Andrew - unfortunately...

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