I'm not able to loggin in on the Android & iPad app.

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  • Updated 5 years ago
I have a Mindjet Connect Basic which I access on the web using Google to login.  I have been unable to login to the MindJet App on either my iPad or on my new Android phone.  Does my account not give me access to the mobile apps? or syncing?

Any suggestions?
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Lisa Kidder

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  • frustrated

Posted 5 years ago

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Marian Kocmanek, Official Rep

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Hi Lisa, 

I checked your account and verified it is active.  Have you tried to reset your password and then log in? 

If you continue to encounter errors, please submit a ticket at www.mindjet.com/contactus or call our Support Team at 415-229-4200. 

Thanks,
-Marian
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Lisa Kidder

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Since I log in with my Google Account on the web, and there is no Google login in option on the mobile apps and my Google ID and password don't work.  Are you suggesting I change my MindJet password or the Google Account password?
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Marian Kocmanek, Official Rep

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