Insert callout greyed out

  • 2
  • Problem
  • Updated 5 years ago
  • In Progress
In some files, I am not able to add callouts. See examples below

Doesn't work here:
https://www.dropbox.com/s/bvxe07sf48t...

Works here:
https://www.dropbox.com/s/7819jx3pbwp...

In each case, I have selected a node that is not the central node. Any ideas?

Listening with thanks,

Rush
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Rush

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  • confused

Posted 5 years ago

  • 2
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Brittney Mazzetta

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Would the map with the greyed out callout happen to be in read only format? Did you happen to check the map out in Mindjet web?
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Rush

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Hi Brittney - Thanks for your reply.

Answers: No and no.

I am able to edit this map in every other way; have never used 'read only' feature.
Mindjet web: have never used that, or the 'check out' features either.

Incidentally, I just saved a copy of the file (looked for any peculiar settings as I did so). The newly-resaved version also behaves the same way: no way to add callouts.

Shall I email the map to you ?

Rush
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Brittney Mazzetta

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Thank you for this information. I have opened a support case on your behalf. The ticket number assigned to you is 00287531. Someone from our team will be reaching out to you regarding this.
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Andrew Wilcox, Champion

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In the Windows version I think you can Show/Hide call outs. If they are hidden the option is greyed out. Not sure if this applies to the Mac.
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Rush

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Andrew! You solved it! Thank you!