Installation of Mindjet causes opening documents on Sharepoint to fail

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  • Problem
  • Updated 5 years ago
  • Acknowledged
After I install Mindjet I was not able to open MS Office files off of Sharepoint. I happened across an article that suggeted I delete owssupp.dll and run the MS Office Diagnostic Tool to repair and reinstall owssupp.dll. After doing this I am able to successfully open MS Office files off of Sharepoint; however, I am now not able to 'Send to Mindjet Map' from MS Office. I get the following error: "Mindject can't complete Microsoft Excel export process because of the following error: (null)"

I was wondering if there is a solution to fix this issue. I am using MS Office 2010, Windows 7 and Mindjet 11.3.305 .
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Nikki Csepegi

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Posted 5 years ago

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Terry Dalton

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Hi Nikki,

In regards to the Excel export issue that you referenced, the (null) error is typically displayed only if you do not have Excel open at the time of exporting from Mindjet.

I am not aware of any items within the Mindjet desktop product that would impact your SharePoint site and would like our lead engineer to work with you on this to better understand the issue. I would recommend that you open a ticket with our technical services team using the following link https://secure.mindjet.com/app/suppor.... so we can get more specific information regarding your environment and the issues you are having with SharePoint.

Thanks,
Terry
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Nikki Csepegi

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Thanks for the quick reply Terry. I got the error while using the add-in in Excel. I will open a ticket with your technical services.

Thank you again,
Nikki