Installed Android app but can't log in

  • 7
  • Problem
  • Updated 3 years ago
I recently installed the App on my Galaxy Note (running Android 4.1.2) but when I try to login, it seems to think for a while and then sends me to the login / sign up screen. And when I try to sign up (with my existing ID which works on the website) I always get "Unknown error 10184". I have shut down and restarted the device; forced the app to stop then restarted it and finally uninstalled and reinstalled it but all with no effect.

At present I am working round this by signing up with an alternate email but I'd rather use the email I'm already signed up to the website with as that's my primary account for everything..
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Duncan Grant

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  • frustrated

Posted 5 years ago

  • 7
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Jonathan Hollenbeck

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Hey Duncan,

The "Unknown error 10184" message indicates that you are attempting to sign up with an existing email.

I tried to reproduce your issue with the same device, and the log in process works fine for me. Can you give me any additional details about your account? Are you by chance using any non-alphanumeric characters in your password?

Thanks,

Jonathan
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marialba pugliese

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Also I have the same problem of jonathan. On my galaxy note II log in, with my access keys, doesn't work: my password has only alpha-numeric character.
Sorry for my English.... I am italian woman
Thanks
(Edited)
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Jonathan Hollenbeck

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Try logging in with the email & password you attempted to sign up with.
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Futoshi

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I also can not login.
I enter my email address and password, and click the login button, to return to the same screen.
The same thing happens no matter how many times doing.
Mobile phone I am using is "Sony experia z".
I am a man of Japan.
Please tell me how to respond.
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Nickolay

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I have the same problem - are there any solution, who knows?
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camila

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I have the same problem!
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Colin

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I have the same problem.  Is there really no that has solved this??
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Washington

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I have the same problem!
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PravinKumar

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may be your emial or contect details has been changed once try to reset again those details.