Invalid file format, directory record is not found

  • 4
  • Problem
  • Updated 5 years ago
  • Acknowledged
I made my mind map by using MM10.2.501 for Mac, I made the mind map both with Chinese and English wording in it, I save it and among one night, I open it again in the morning, then the software and Web App can not open it.

The Mac software version show me:"Invalid file format, directory record is not found."  and the Web app version just stay still, gay screen on the way, not thing happens after 10 minutes.

Pls help me save my file.
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Solen Sun

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Posted 5 years ago

  • 4
Photo of Terry Dalton

Terry Dalton

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Please open a ticket with our Technical Support Team - the file contains an XML corruption:
https://secure.mindjet.com/app/support.aspx