Invited new Member but they are not receiving the Invitation email

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  • Updated 5 years ago
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I have a new staff member who I want to familiarise with the Mindjet Project Director however the Member invitation email has not turned up in their Inbox.

I have available members slots and have checked the email address, their spam folder etc.

Is there any reason I should be aware of why this is not working?
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Andrew Hartland

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Posted 5 years ago

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Ben Work

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Sorry to hear this Andrew,

Which version of invite did you use? As a convenience, we have many places in the app where you can invite someone. Knowing which you used will be helpful in getting to the source of the problem.

Ben
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Andrew Hartland

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Hi Ben,

I used Account Management / Members Tab / Invite.
Added their First Name, Last Name and email address.
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Ben Work

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Thanks Andrew,

Please try adding the user one more time and if it still does not succeed I will file a ticket to have it looked at.

Thanks for your patience.

Ben
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Jeff Wolf

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We are having the same problem two of three have received invitations the third continues to say pending. Mindjet 11.3.305
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Terry Dalton

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Hi Jeff,

Can you ask the user to check their Spam folder for the invitation. Alternately, you can go into Account Management from the Web Client and click "Send Reminder" to the user that is still in pending mode. If you continue to experience issues, please open a ticket with our Technical Support team so we can dig into why this one user is not receiving their invitations. The following link will open a case with our Technical Support team.

Thanks,
Terry
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Andrew Hartland

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Yes we have tried:
- the Spam folder
- cancelled and re-sent the invite
- used the Send Reminder feature

however no email is received and the user remains pending.
Yesterday I have redone all of the above with no luck.
Please file a ticket with Tech Support.
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Terry Dalton

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Apologies for not providing the link in my last post...

I have opened case #: 296779 for you. Someone will be contacting you tomorrow. I will be sending an email from the case requesting the email address of the user that you're experiencing the issue with so we can check our backend systems before we send a response to the case.

In the future, if you need support for immediate account management or technical issues, I would recommend opening a ticket with our Customer Support Team using this link:
https://secure.mindjet.com/support/co...

Thanks,
Terry