Ipad app freezing.

  • 1
  • Problem
  • Updated 4 years ago
  • In Progress
I have 3 important maps that won't open... The app just freezes when I do. I've only ever used the app on my iPad. I first realised the problem last night when I got a message saying the app could not contact the server, so I closed the mindmap to avoid losing data. When I went to open it the app froze on the loading mindmap page. I left it for 5-10min nothing happened...closed the app completely...still nothing... Closed it again and checked the file in, then tried again... still nothing...closed the app again and tried a different map - opened fine- closed that map & tried to open the one I was working on - froze again. Tried moving the map to a local file - left it while I went to sleep, when I woke up it was still moving the file. Closed the app again, and notice that now there were 3 files needing syncing - got a message that my other mindmap that worked had a conflict... Tried to resolve it and it didn't resolve and now that map won't open either. Then I decided to test all my maps,and found a third with the same problem.

I tried signing in online to try to sort it out that way, but I don't seem to have an account - my email address wasn't recognised even though it's the same one I used to sign into the app. So then I created an account with exactly the same details as I gave when setting the app on my iPad, but I still can't access anything online.
Photo of Kent Perkins

Kent Perkins

  • 2 Posts
  • 0 Reply Likes
  • frustrated & confused

Posted 4 years ago

  • 1
Photo of Marian Kocmanek

Marian Kocmanek, Official Rep

  • 364 Posts
  • 64 Reply Likes
Kent, 

Please open a ticket with our Support Team by going to http://www.mindjet.com/about/contact/ and one of our Technicians will attempt to help resolve the error. 

Note: If the 3 important Maps are stored locally on the device, they will be lost if you attempt to uninstall/re-install the App. 
Photo of Kent Perkins

Kent Perkins

  • 2 Posts
  • 0 Reply Likes
Thanks. The maps were stored on the server, but I lost all my maps that were stored on the server when I re-installed. Fortunately, I anticipated this and emailed all the other maps to myself. I could not email those 3 though. I suspect I lost everything becuase I created the second account.