Ipad "Cannot open map. File is corrupted" with all maps created on Mac

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Ipad v3.1.4 mindjet now won't open files from Dropbox or other networked or app sources. It gives the error mentioned above. The files are fine when opened from the mac. It might be since I got a new Mavericks MacBook recently - that's the only thing I think has changed, Mac is running mindjet 10.3.605
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Iain La Croix

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  • confused and frustrated

Posted 5 years ago

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Rick Gladwin

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This question was posted 2 years ago and is still an issue. Is there a fix for this yet? I'm running the latest versions of Mindmanager for iPad on iOS 9 and Mindmanager for Mac on OS X El Capitan.

Tried exporting the map on the Mac as an .xmmap, but the iPad app hangs and never converts the file when trying to import it.

I can open a Mindmap file created on the iPad on the Mac, but can't save it again. I get the error:

The document "(doc name)" could not be saved. An internal error prevented the suggested exporter from being found.

It looks like the files used by Mindmanager on Mac and iPad are incompatible. What's the workaround?
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Shilpa Kabra, Official Rep

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Hi Rick,

I have created a case # 00378111 for you Ipad Sync issue.
I will troubleshoot the issue through the case since the sync between MAC and Ipad and works for me.

Thanks,
Shilpa
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Mick Hall

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This issues goes way back... A real solution would be welcome
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Rick Gladwin

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A big thank you to Shilpa for troubleshooting this with me. For other Mac users with this issue, here's the solution that worked:

I had XMind installed, which can become associated with the .mmap file extension (this may happen automatically if a Mindmanager file is imported into XMind). Something happens to .mmap files, when this is the case, that Mind Maps for iPad doesn't like. The same modification seems to affect .mmap files shared to the Mac from the iPad. 

The solution was to completely remove XMind (I use CleanMyMac 3 to remove apps, as it removes any preference and Library files as well - this may or may not be necessary for XMind)

.mmap files are now associated with Mindmanager again, and I'm able to share these files on Dropbox from one device to the other. 
(Edited)
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Rick Gladwin

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Followup: this solution wasn't permanent. Even with XMind uninstalled, opening files in iPad still frequently gives the "file is corrupted" error. 

Saving the file in the desktop version under a different name restores the ability to open the (new) file on the iPad. 

From what Mick is saying, it may be necessary to uninstall ALL other mindmapping apps on my Mac in order for Mindmanager to work correctly. I can try this as a workaround, but this definitely falls under the category of "bug" at this point. 
(Edited)
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Rick Gladwin

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Update: that didn't work either. Mindjet Mindmanager is the only mindmapping app on my Mac, and files that are saved on my Mac in Dropbox won't open in the iPad version of Mindmanager.
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Mick Hall

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This issues extends to sharing the mmap files from the OXS Mindmanger with ANY other OS based Mindmanager. I have coo-workers that I would love to share maps with that ALWAYS run into this error... Please Please help
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Shilpa Kabra, Official Rep

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Hi Mike,

We need more information to troubleshoot the issue.
I will be creating a support case for you. 
Case 00380083. We will reach out to shortly via the case.

Thank You,
Shilpa
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Rick Gladwin

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Shilpa - please follow up in this thread when providing assistance. Multiple users are encountering this bug, and if there are workarounds we need to know about them.