I was working on a mindmap on my iPad, that was located on Dropbox. I didn't close the file so the changes weren't synced back, and I have since updated the same mindmap from my Mac. Upon opening the mindmap on my iPad today, I was informed of the conflict, but when I tried to save the local version (I had a copy of the mac-edited one), the iPad app crashed. Now, I am unable to either view the locally saved file, or browse Dropbox from the iPad application, despite being able to access Dropbox from my Mac.
Is there any way I can recover this locally restored file and reestablish access to Dropbox?
Is there any way I can recover this locally restored file and reestablish access to Dropbox?
Posted 6 years ago
Is there any way I can recover the local version of the file that was being saved in DropBox - I can see it is still there as it is ready for synchronisation, but there is no way to view it?
Hi Matt. I have spoken to our technical support team and they have indicated that we cannot recover the data. We backup our data on a nightly basis and the backup will only backup what is stored on our servers. As I mentioned, we are investigating this further. I apologize for the inconvenience. Thank you for your patience while we sort this matter out.
