Losing data in MindJet for iPad

  • 2
  • Problem
  • Updated 5 years ago
  • Acknowledged
When I come back to my map after doing something else I've lost data. It is not saving correctly. I have just experienced this today and lost a lot of data on four separate occasions.

I lost data in several ways.

1. I have MindJet open and I am editing a map. I close the case or lock the screen manually, when I return I see the MindJet start-up screen and I have lost data.

2. I edit a map. I have the map open and I move application to get content for the map. When I return to MindJet I have lost data.

3. I edit a map. I close the map. I later reopen the map. I have lost data.

I have tried forcing the app closed and restarting, but get the same problem.

I have iPad 3rd Generation and iOS 6.1.2. I have the most recent (as of today) version of MindJet for iPad.

I have bought MindJet and have committed to using in across platforms. This is quite a basic failure and it doesn't fill me with confidence.

Please let me know if/when you can fix this or know what the problem is.
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Ian Pilborough

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  • frustrated and annoyed

Posted 5 years ago

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Andy Markham

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Hi Ian,

From your description, it sounds like the maps aren't getting saved regardless of the workflow you use--this is not something that's being generally reported, or observed internally, so I'd like to try and address your specifics:

•Are you working with these maps locally, or on Mindjet Files?
•What is the nature of the data you're losing? In each of the 3 examples, you mention lost data--is it the same type of data each time? The iOS apps cache the data locally as it's created, and then save it back to either the local or cloud files when the map is closed out.
•Are you able to successfully save any edits you make to maps on the iOS app?

I hope we can figure out what's going wrong quickly and get you properly running across all of Mindjet. Thanks.
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Ian Pilborough

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Thanks for a quick reply. Here's the answers you were looking for:

- I was using maps locally.
- I used the term data generically because I lost all changes up to a certain point. The data could have been as simple as the last update to a single node or a whole slew of changes. Changes included simple text changes; node repositioning; and addition of images from iOS Camera Roll.
- I can save some edits. This is probably the hardest part to reproduce. I can make and save one change, two changes, etc., but at some point I'll come back from using another app and have lost some data.

Are there any logs or output I can send to you from the application?
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Andy Markham

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We have logging for crashes, but not at the granular level of tracking changes.

So, in example #1 of your first post, you say that when you:

• leave the app open in map, and in some way lock the screen
• return from the locked screen, rather than being returned to the mapping canvas, you see the Mindjet startup screen.

Are you ever returned back to the map you were working on in the above scenario? Or do you have to log back in, then navigate to local files, and reopen the map in question?

The reason I asked about whether you worked locally or in the cloud was to determine if connectivity was a possible issue, but since you're working locally, it isn't.

A couple of things to try:

• Start a test map, one that you don't actually care about losing data from, see if you can get one of the 3 scenarios you described in your first post to occur at will
• Try working in Mindjet Files, (or Dropbox or Box), and see if your experience is better in the cloud

I will ask our QE team to see if they can reproduce some of what you're seeing as well. Thanks for your patience, and for providing your info.
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Ian Pilborough

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In one case, I saw the MindJet start-up screen and data was lost. I can't remember if I saw it in all cases and I can't remember the specific case. In all cases I was returned to the map.

I will try to recreate the problem again with a test map and let you know. I may not be able to do this today though.
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Andy Markham

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No worries, Ian--you're doing us a favor, in a circumstance where we're not performing up to snuff, so it's much appreciated.
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Alex Khrapov

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I have the same issue and it's quite annoying. I worked on my map using iPad and after I decided to take a break for a few min on my return back about one hour of my work has gone. Nothing was saved. Next time I decided to save it time to time just in case which is not comfortable either. After I saved it in DropBox ( or on my account ) I can not save it second time ( after I did some more work ) because I have message " this file is already exist in this folder" . Of course it does! Why not to overwrite it?
Anyway I repeated my work again and saved it twice in different stages ( in DB and account ) after that did another 20 min break and it happened again. Data was lost so in my local storage the file was identical to my last save ( I actually worked 20 min more after last save ).
What is it all about and how to fight with that?

Alex
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Alex Khrapov

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Forgot to mention! It seems to me that files I saved was not in correspondence to the actual files I had at my screen at moment of saving. I suspect the save was executed with files which is 20-30 min older than actual files.
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Alex Khrapov

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I checked it once more. It does not matter where I save my current file ( DB or my account ) It is clear that application is saving 30-40 min delayed work which makes it impossible to work. Pity but I will stop using it unless it will be confirmed that issue is fixed.
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Ian Pilborough

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I haven't had the problem again. I don't know if it was just that day, that map or something else. However, Alex's report above suggests that things are still wrong although possibly not the same fault.

When it next occurs I'll come back.
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Ian Pilborough

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And I'm back. And this is really, really annoying.

Again with local storage I was creating a details minimal over a period of three hours. I didn't close the ipad, just constantly worked on it. The end I decided to email the map and the buttons wouldn't respond. I clicked the save/refresh button and nothing. Then I closed the map and when I reopened it I had gone back to a state 2.5 hours previously.

This really affected my business and again, I pay for a licence and this is really affecting me.
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Andy Markham

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Hey Ian, very sorry to hear this issue has returned for you.

From these descriptions, it seems like a commonality here is that some users are working fairly extensively on a given map, then leaving the iPad at rest for some length of time, only to find that some significant portion of their work gets lost when they returned to the map.

I will ask our QA team to test this scenario right away, and see what results they come up with. In the interim, I would recommend the following:

• if working locally or in the cloud, always close the map when you stop working on it, even if it's only to go stretch your legs
• if working in the cloud, you can also tap and hold on the synch button periodically, to synch up your changes.

Again, apologies for the ill effects this issue has had on your work.
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Ian Pilborough

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I appreciate the help to resolve this. Your tips while helpful, aren't the most reassuring.

Unfortunately in my case I was working continuously for a whole morning taking notes in a meeting. There was no gap and no time to close the map.
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Andy Markham

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Hi Ian,

I wish I had better workarounds too. I kept trying this weekend to reproduce this issue--I had a map I created on Mindjet Files, made extensive edits to it, and left it open since yesterday, and went to save it this morning without issue. I met with the team this morning and let them know about this, and escalated the priority of it.

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