Lots of problems exporting from Mindjet Connect.

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  • Problem
  • Updated 7 years ago
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I'm having lots of problems with exporting from Mindjet online.

First, when I export to Word, I click on 'Advanced Options' and get three tabs: General, Word Template and Advanced.

When I click on either Word Template or Advanced the screen does not change and all I get are the General options.

Second, I understand that Mindjet allows me to export to PowerPoint (and I imagine other programmes) but the only option I get in 'Export To' is 'Microsoft Word'.

My third problem is that when I export to Microsoft word I get:
Doubling up of all notes
When notes have bold highlights, the only words that come across are the bold ones.

Just so we are clear, when I am in a map I select 'File' then 'Export

This is all rather frustrating. I have been using Mindjet for about 15 years but have only just started using it online about a week ago.

I have purchased a licence so this is not to do with the trial version.
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Posted 7 years ago

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Photo of Brittney Mazzetta

Brittney Mazzetta

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Thank you for your inquiry. In order to best assist you, I would recommend opening a ticket with our support team. They will need to gather additional information regarding the issue that you are currently experiencing as well as obtain your appropriate contact information. Please use this link: https://secure.mindjet.com/support/co... to open a ticket with our team. Thanks!